Never recommend to anyone.yesterday had very bad experience with paediatrician .
Doctors are a hit or a miss.
Dr shreevidya is superb paediatrician the best in UAE and I have visited quite a few.
Some doctors and staff have no value for patients' time. Management needs to improve efficiency. I havent had this issue at other Prime branches.
Very bad customer service . What call center ppl say is totally different with what those rude over the counter staff say.
pedatric docter sreevidya very good
I strongly advise not to visit this clinic, it is total waste of time and create you huge stress.
Unfortunately I won't visit any other prime because of this branch
Seeing a doctor at prime takes just less than 20mins, but getting the medicine from the pharmacy takes more than 1hr!!! First there is one counter (1 man only!) who checks and waits for insurance approvals, another long wait then another counter to take the prescription and another check to verify the insurance, next another long wait for the pharmacist to get medicines and say how it’s to be taken, then another wait to get the payment made!! If you ask someone why it takes so long, irrelevant excuses! No one cares. They need to streamline the system? Pls, this is unexpectable and poor service!!
One of the best centers I've visited with the best professional Staff. I have been treated with their dermatologist Dr. Parul Dixit & Dr. Adnan the general physician (Qassmia branch) many times and never faced an issue.
VERY BAD SERVICE..MORE THAN 1 WEEK NOW, I HAVE RECEIVED INSURACE APPROVAL BUT NO UPDATES FOR THE TREATMENT ALSO NO ONE HAS RESPONDS THE CALL ASWELL.
No one answer the calls, took five days of trying to get my results sent by email i had to go in three times to ask for it. Have made mistakes in diagnosis and sent me for the wrong xray. Absolutely horrible clinic. Do not recommed at all. RUBBISH
Nice clinic but waiting time is too long.
Waiting time is too long.Wrong information about Doctors availability.
Being a sick person waiting for one to two hours is not acceptable.
No update from the staff on the reception.
Waiting time in the pharmacy is too long and the area is too small and congested. Not enough room to stand even. Management should consider improving the service of the pharmacy.
Great Doctors and Nurses but VERY Slow Service. Long Wait
Pathetic doctors, specially orthopedic. Recommending unnecessary tests and charging for follow up check ups!
I had visited Prime Medicals - Qassimia branch and they are very prompt, responsive and efficient in there service. Would definetly recommend to my friends and relatives.
Worst medical centre I've ever been to.. They never pick up the phone and they have a very bad service.
Have visited the clinic multiple times. Good service overall. The only complaint i have is about waiting time. I hope management does something to reduce it.
As usual will like to give a 0 star rating.As I have an appointment for 5 pm still waiting .I m a registered patient still I have to wait.this not the first time it happens always.i have recived call for a survey from their office earlier and I mentioned the same. Still the same.I wish they take care of the issue seriously. 25 minutes past my appointment and Still Waiting.
4 stars for the medical center.
As a hospital with doctors and to cure ppl. However the internal decoration gives the feeling of a tiger in a bird's cage. Limited spaces and narow corridors yet patients are well seated and organized. Nurses are neat and polite. Doctors are skilled and respectful. Reciption are quick and organized.
1 star for the pharmacy.
This pharmacy is the most compressed and the smallest in size i ever visited although they provide all types of medicine and more. always crowded with the longest waiting time due to the multiple processes you go in starting from getting your queue number till you get the medicine.
Good customer service & patient care for dr I visited so far. But slow customer service.
Recommend not to visit the pediatric doctor. They prescribe 1 antibiotic every time you visit it doesn't matter whether it actually required or not. For a fever my child got 10 medicine prescribed by the doctor. You can start a pharmacy of your own after few visits. And she doesn't even talk properly. They are doing just a job.
Patient first policy is not Followed.
The first responsible of any clinics or hospitals is to take care of their patient..
Here i saw Medical Representative are given priority than patient.
We here abroad have very tight schedule and these people are not thinking about our time and work.
We also need to go for work and do our things.
U guys cannot just play with out valuable times .
Many patient are waiting outside and i see MR are called inside General Physian room to sell their brands.
I feel Doctors here are engaged earning moneyrecommending different company medicines rather than doing their job seriously..
The Top level management of prime should seriously think about this and create good environment and timings for both doctors and MR to be engaged in intorducing new brands medicine.