About
Location :
Added by Jopie, at 07 March 2017
Opening Hours
- Monday 10:00 AM – 7:00 PM
- Tuesday 10:00 AM – 7:00 PM
- Wednesday 10:00 AM – 7:00 PM
- Thursday 10:00 AM – 7:00 PM
- Friday 10:00 AM – 7:00 PM
- Saturday 10:00 AM – 7:00 PM
- Sunday 10:00 AM – 7:00 PM
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13 Reviews
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05 August 2022
Location is moved to Silicon oasis
-replaces by tales of Joy which is even better.response / report this review -
27 December 2020
They didn't work with my cat who hates water or being touched, I was later informed that my cat has ringworm. My cat is 6 months so he told me it was not good to cut his hair until he was 1 year so I payed 95aed just for nail cutting and shower and not even a discount. When they were drying my cat they tied him with a leash and used the hairdryer. He hated it and tried to get away, unlike other stores when they acted calmly. I had to may 4x the money for medicenes and vaccination for ringworm and ear mites. I spent more time applying ointments and oils to my cat and had to take many precautions when he had caught ringworm. After the first visit, I stopped going.
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07 October 2020
My dog got infected and when I informed them they didn’t have the courtesy to inquire too
My vet said it happened due to poor hygieneresponse / report this review -
08 March 2020
I must appreciate Roxy and the guy who groomed my Maltese. To the point ! the exact cut what delivered without one issue at all ! Extremely happy with their service. Do not forget to take your pup's passport or updated vaccine card if your going there ! Super overall :)
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04 January 2019
The hair cut for my cat was fine however I could only pick my cat up 4 hours after they finished and until then she was kept in the carrier without even water. On top of that she also got ear mites and had to take my cat to the vet costing hundreds of dirhams. Next time I’ll make sure to take my cat to a more reputable place where they properly sanitize the equipment.
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27 January 2018
Their services are great
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11 October 2017
This is my third time here. I haven't had any bad experience. They have been very friendly to me. And the groomer always cut and brush through hair very nicely. I am quite surprised to see some bad comments.
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07 July 2017
Horrible place the staff doesnt smile, rude as if they are doing us a favour i left the place immediately with my pet. hugely recommend not to go there if you love your pet
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14 April 2017
Not only were they rude but they had the audacity to wrongfully accuse us of not knowing information they failed to give us. After caring for many pets over decades and encountering many pet care stores this pet store is undoubtfully the most unpleasant and unprofessional chain. If they treat humans in such a manor god only knows how they treat our beloved pets behind closed quarters. I hope the authorities realize this atrocity and act upon it soon before our helpless pets have to unnecessarily suffer.
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29 March 2017
Very poor customer service The area in not clean, the pets after grooming always have scars and might get infected, or ring worms
They are not responsible and doesn't care
If you love your pet, just take them somewhere elseresponse / report this review -
29 March 2017
Poor grooming service. Poor Hygiene. Rude Customer Service. Hanged up phone when they receive a complain. Refused to show CCTV recording at the time of grooming to help us investigate the reason our cat got seriously infected right after being groomed in their shop.
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25 March 2017
Friendly staff, always busy and you have to book in advance for a doggy haircut
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14 March 2017
I love it their is so much space, the staff are very kind and friendly, they pick up really fast,and they are very fast when you have to pay for your item. Of course a 5 Star
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