The treatment is horrible I have been waiting on a contract for more than a month and every department throws me on the next i cant rent my property without that contract this is unacceptable im loosing money. I have my tenant waiting but they refuse to tell me when I can collect my contract horrible
Exceptional marketing, yet poor delivery on the promise upon purchase (hand-over, damages/finishing in the apartments in bluewaters)
Customer service: Very poor customer service with either no reply or no solution to your problem. Yet, the service charges are sky rocketing and demanded on time with regular reminders. I wish they were as diligent in their service to their clients.
Water leakage: I have a water leakage from the penthouse swimming pool above and after 8 months still to rectification has been done.
Parking allocation: My parking spot is two building away (further than 150 meter requirement) while available parkings nearby are given to the "more paying" clients
Buying appartment in Bluewaters was very fast, but when everything is paid I can not get my keys!!!! It is awful, so slow, nobody is replying me, i just keep writing emails and nobody responds. Terrible experience!!!!!!!!
Meraas please terminate all staff in Customer Care and maybe all Meraas management should resign too.
To the staff in Customer Care, you are probably the most unprofessional team of staff I have come across in Dubai. It's a disgrace. I've been trying to reach you for weeks, I have sent Whatsapp messages to your staff. Guess what. No answer, no reply.
The same feedback I get from other people in Dubai and also I get the same feedback from ex-Meraas staff. They say don't even bother trying to reach them because they won't answer.
ANSWER your phones and reply to emails. This is an urgent matter.
You as a company should work towards betterment of community. Clearly which you failed in by removing all the cats from Kite beach. Bring those cats back as they as part of community. Happy, healthy and neuterd cats who deserve to live.