Busy most of the time, parking is free for the first 2 hour, not many equipments
Over crowded . No clear details about the payments. Always there is a hidden amount of money to pay, which they'll surprise you with. The location is nice. Parking available.
Ok, first of all, there are no fans in the whole place. It's gamey smelling in there and the air is stagnant and gross. Secondly, it's wicked crowded. Don't dare go in after 6:00 pm, you'll be swarmed. The whole place is booming with loud music and "whoot" shouts from the various classes. When I say loud, I mean really really loud. I just joined and nobody gave me a tour or got me started with a plan. The other clients are rude and hog the machines and sit and text away instead of giving you a shot at the machine. No real etiquette at all. All this can be yours for $100 a month.
Fitness parking is only 2h now. I think is not enough for guys. when we run and warm up need 30m. finish will shower 30m. 1h lost. We can't enjoy with there. Every bad feeling
Overall experience is fine, not enough machines for few muscle groups, and the premise is not maintained well: always water leakage in boxing area, the AC isn't blowing the sweaty odors in the evenings
Expensive for nothing, old style machines , after u pay no one care anymore, so all they look for is how to make more money from u , never again I trained for 2 years there and they charge u so much money , all there gyms are bad , deals are bad , now I went I another place I pay less for more and the best machines
Worst customer service in the world! The staff are incompetent, rude and downright mean; but they will gladly take your money and over sell the gym capacity until there isn't a single treadmill or price of equipment left. Too bad google doesn't allow me to give negative stars.
Good Gym. Good chain of outlets. Great group classes, in particular TUFF, with excellent instructors and really friendly staff.2 stars off - considered taking off 3, ONLY because such a high percentage of the class times are SO inconvenient ..would be FANTASTIC if they could run some midweek morning classes earlier .for example starting at 05:30 / 06:00 or no later than 07:00.cannot understand how anything later can fit for anyone working normal business hours) and later ( e.g 9).it's incredibly frustrating to see a whole host of classes offered across all the fitness first locations on weekday mornings between 08:30 and 11:30 -can't see how this serves 90% of membership-stand The to be corrected on it but the fact classes in evening at often over capacity shows potential for early morning starts.
I have been fitness first client for about a year and had a chance to try probably all of the locations in the country. Fitness first in motor city is located in a very pleasant location and closest to my house which is unfortunate because it has the worst stuff I have ever dealt with. There are couple of points to this argument.
1. "You already paid, deal with it" is something I heard over and over while complaining about the unfair price offer I have received from the sales person of this gym. As a customer paying extra for a premium gym this is not the kind of treatment i expect to receive. Especially that it does demotivate you every time you walk in there to have a work out.
2. Management that is unprofessional. After raising my concerns to higher level of management in motor city gym I had couple of back and forth calls with gyms director who promised to figure out a resolution for my concerns but as expected all the time spent over the phone was an empty talk and one and a half months later still no sign of my concerns being addressed. Which is unpleasant because when I was a member in media city my concern were proactively handled.
3. Cleanliness of the gym. I usually visit the gym late at night and it seems like for customers like me the staff decided that we do not need anyone to clean the showers which is also weird cause when I was a member in fitness first sharjah this wasn't the issue.
4. Sales man sound like they are going to sell you something illegal. This might sound funny but every time I speak with sales representative from fitness first makes me feel like the offer I'm receiving is against their policies. Like seriously fitness first in terms of their brand image in my head is associated with spam emails we used to receive back in early 2000s. Like seriously you call this a premium gym?
Great place to workout. Talented trainers. Great ambiance.
Gym itself is nice though the shower cabins are utilised with dark light and also water pressure is too low
Good sports equipments, big space but below average customer service
Amazing Gym, perfect machines, sauna and steam are available, sadly no swimming pool, preferable to go there before 5 pm as most of machines will be busy, the internet wifi is very poor, but the view is wonderful on the racing track
It is always crowded even on the weekends but the staff there are amazing and super friendly