Very poor customer service from FAB Bank. Might be lowest in UAE for their customer care and responsiveness. Would advise all to be cautious to deal with FAB Bank.
First Abu Dhabi bank is located in Khalifa Park the biggest building and more car parking there excellent service
The absolute worse service I ever experienced. If you open an account here, you 2 to 5! calls each week for loans and other things you do not want. And they do not stop, ever! Do yourself a huge favour and stay far, far away from this bank.
Unfortunately the service is so bad and you have to Waite very long time to update your information. I have been waiting for an hour for that.
I hope that the management would consider how valuable is the time of the people.
I talked to Mrs Jehan the branch Manager is she asked me to wait hence there are three counters and each had took an hour to served the client.
I’m really so sorry to observe such an attitude from a famous bank like FAB
They really did good job on this building interior design and exterior.
The worst bank i ever dealt with, banks in third world country work better than FAB. It took 3 weeks to get my managerd cheque whereas they said it will take 4 working day. The employees have no idea what is going on as their system's are not integerated. Takes an average of 10 mins to get to a call centre agent. They should be awarded for the worst bank in the region
This bank is the worst worst ever in my life. I paid my son's tuition fee for installment but they took full money as i set up direct debit. More than one month they are still holding my money. Please please do not borrow any money do not make credit card never ever!!! You surelt will experience the worst, terrible, horrible service and your credit will be damaged. They dont really care a out your financial status, your complaints will be ignored and call center people will just repeat 'apologies '. I regret to make a card here now.
FAB, you should strongly consider changing your name to WAB, for Worst Abu Dhabi Bank.
My wife and I have called over ten times, each time with a 20-30min wait, then we explain our issue (erroneous charges) then the representative puts us on hold. We are then somehow either disconnected or "updated" with a new 2-3 business days to resolve our now 3 month ongoing issue.
Anywhere else in the world this would be completely unacceptable and you would soon find yourself out of business. I hope others wise up after reading this review and follow suit.
We will be shortly changing banks. Thankfully that is way easier to do than deal with the likes of you and your employees!!!!
worst service ever .only was is worked out after the merger is the opt u geton mobile every time for verification no help at all . call center agents is omg frustrating and to add no reference or complain number is given. the dumbest bank ever only the smart call answering machining will tell you all thing which we are aware of .come to the point sort the issues of customers.
I had a simple request regarding the visa credit card, I had to go through long procedure just to prove that there is an issue. After period of time they got back to me saying sorry we can not do anything for you, but you have to do all for us to proceed with compliant ??!. In conclusion they are not willing to protect the interest of their clients nor to provide simple support,
Poor service and un educated staff to manage banking affairs. Call centre is bunch of illiterates who has no answer other than bullet points they are fed with. Needs serious training to run a banking business.
very quiet neighborhood
من أبطئ البنوك في خدمة العملاء .. تخيل كاونتر واحد شغال
A truly modern design that reflects the forward thinking of the organization. A fitting Head Office for the largest bank In the United Arab Emirates.
A wonderful business park of FAB
راقي ومرتب ومنظم
A very good project completed by Al Tayer Stocks. Project team managed by Anthony Milne and Ian Milford. Finishing to the highest quality and very well programmed.