Couture Home

Location :

Showroom #8, Umm Suqeim Street, The Iridium plaza - Al Barsha 1, Sheikh Zayed Road. Interchange #4 - Dubai - United Arab Emirates
Added by Jopie, at 15 October 2015

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• Anonymous

  27 January 2017

  Worst after sales experience. When you call them they either never pick up or when they do they say they will call you back but never do. I bought all my house blinds from there and now I have issues that I need to fix and they just don't care. Worst experience never again, and would not recommend.

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• Anonymous

  08 December 2016

  If there was a zero rating, I would give that. The new ownership takes the service experience to even lower levels than before. No respect for commitments, customers, or themselves! I do not recommend at all.

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• Anonymous

  06 May 2016

  We had a very bad experience dealing with these people. Beware. check with DED.

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• Anonymous

  27 December 2015

  Very expensive compared to others. You can find better places.

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• Anonymous

  26 December 2015

  UPDATE: The owner just called me yelling at me because I reviewed his service.
  Want horrible customer service? Go to Couture. When you buy curtains from them they start their marketing conversation. At time of installation, you get shocked with their horrible timing, they keep on promising to install you product on a certain date but they NEVER keep their words!! If there is any issue with your product they they schedule a date for repair but surprise surprise, it gets delayed 3 to 4 times with hundreds of excuses (like we dont have a ladder!) SIMPLY THEY ARE NOT UPBTO THEIR WORDS! SUCH A WASTE OF TIME AND ENERGY!
  
  Plus, the sales person advised on a certain size for the curtain, at time of installation, the motor wouldn't open the curtain because of the size, then I was asked by the owner to pay more for an extra motor to be able to open the curtain smoothy, all because of an unqualified sales person mistake I was asked to pay more!! The owner even spoke to me in a rude tone after I demanded a solution for this problem!
  
  And yes, whatever furniture images you see in their address of the map, is simply taken from the Internet.
  
  STAY AWAY FROM COUTURE!!!!

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• Anonymous

  22 October 2015

  It was the huge mistake to choose Couture Home as a fit out contractor for our apartment in JLT.
  We have agreed that Couture will manufacturer a kitchen for us and will renovate the apartment including bathrooms and floors.
  After first payment was released, for approximately three weeks we saw no action from Couture team. So we started to push them to agree with our facility management to arrange passes for workers. It took around two weeks more for Couture to compete this procedure.
  
  Workers are very low qualified, several times we were asking them to change ceramic tiles, because they put it inconsistency with tiles drawing. During the installation of the glass partition in the bathroom they broke our new sink, they scratched the glass itself and many other stupid mistakes were done.
  
  I was shocked when Couture delivered the kitchen frame, which was absolutely wrong color and wrong dimensions.
  
  The communication between Culture management & Couture Factory completely absent.
  The workers from factory asked me to provide them colorful drawing because they didn't know how actually our kitchen should look like, the designer 'forgot' to provide all necessary information to the factory.
  
  The designer who supposed to follow our project told me that she decided to leave the company because it cannot fulfilled the obligations and a lot of clients are complaining.
  
  So, in middle of the project we got no designer, no contact person to support us.
  
  Couture owner just ignored us for a very long time, when I finally reached him, he began to resent why I am calling him so often.
  Then he requested in a very rude manner to release the second payment, other wise any future delay ' will be on our shoulders'.
  Its been more than two months since we signed the contract, but still no clause of the contract been compete, and they continue to claim the money.
  
  I know its difficult to find really professional workers, but better to pay more than deal with Couture.
  I don't know when our story will finish, but I hope my comment will save someone's money & time & nerves.

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