Name: Bab Al Madeena Rent A Car
Address: Office 514 ,Pinnacle Building, Next to IBIS, Sheikh Zayed Rd - Al BarshaAl Barsha 1 - Dubai - United Arab Emirates, AE
Telephone: +971 4 392 7755

Bab Al Madeena Rent A Car is a car rental, located at Office 514 ,Pinnacle Building, Next to IBIS, Sheikh Zayed Rd - Al BarshaAl Barsha 1 - Dubai - United Arab Emirates. They can be contacted via phone at +971 4 392 7755, visit their website rentacardubaimonthly.com for more detailed information.

Location :

Office 514 ,Pinnacle Building, Next to IBIS, Sheikh Zayed Rd - Al BarshaAl Barsha 1 - Dubai - United Arab Emirates

Contacts :

Added by Jopie, at 22 April 2017

Monday 9:00 AM – 7:00 PM
Tuesday 9:00 AM – 7:00 PM
Wednesday 9:00 AM – 7:00 PM
Thursday 9:00 AM – 7:00 PM
Friday Closed
Saturday 9:00 AM – 7:00 PM
Sunday 9:00 AM – 7:00 PM

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Npstar Ghalden

11 July 2020

The worst car rent service and deducting deposit without proper information to customer. I rented a car for 7 days however used hardly twice and returned on day 6 however 200 dhs is deducted and explained that car was returned after office hour. when i returned the car at 15:15 all the office staffs were there and no body told me the office is closed and 200 dhs will be deducted. if so i would rather come next day and return the car as i have one more day buffer. this is the worst experience.
Vishnu C

02 July 2020

WORST SERVICE I EVER FOUND.

Rented a car for one month for 1000 deposit. 500 deducted from deposit without any information saying car was not delivered in time. But car was delivered on their office time on the same date.

No response from lady who contacted me for car and tried contacting manager They never mind picking up phone and listen to customers.

Such companies should be banned for cheating customers.

Never recommend to any of my relatives and will share to everyone not to use BAB AL MADINA.

I am using rent a car for last one year in Dubai and never faced such worst experience with a company.

Planning to move a complaint in authority.
Aysel Agayeva

01 July 2020

Don’t trust this company! They cheat their customers in the end by “surprise” Super high fines for minor issues in the car that they even cannot prove. Not to Speak about terrible customer service which promises you a thousand times to check your request and get back to you, but never does. Also the manager, never replies to phone calls unless he himself needs to ask something from you.

Save your money, time and nerves!
Hamada Soma

18 February 2020

This is a business Depending on you to make a simple mistake to Start imposing fees on you.

Rent from Ajman or an honest company otherwise you will regret it.

They don't even know the law or there own contract !!!!

You will end up losing time & money to rectify there incompetent employee mistakes.

They are demanding 2100 for a supermarket trolley scratch & police report.

Before that they used to send me Fine's out of thin air on daily basis. Actually from the first day I received the car.

Security deposit is out of the question I guess, I'm taking it to court.

Save your self the Trables.
Danish Subzwari

08 December 2019

Do yourself a favor and go with a reputed rental car agency. Whatever money you think you are saving will end up in a loss for you in time and efforts recovering your deposit and dealing with this company. You can see the condition of their cars and as a special favor when they delivered to me they claimed, only for you we will not charge car wash upon return! The car was delivered dirty with dents/scratches and a broken fender and bumper! I delivered the car a whole 24 hours early and they simply refused to give me a credit note/refund for that early return. Instead I just checked my accounts now a week later and they charged me late fee of over 200 dhs! For what? Delivering the car early? Their own staff over WhatsApp has described the place as "hell" so you get the picture now
Hashim Oomerjee

16 April 2019

Absolutely no stars (but i cant leave a review so had to give 1) for this one. Staff are rude, they want their cars washed when returned and they keep taking money from your credit card.
I still have not received my refund and it has been 3 months.

DO NOT USE.
Ignatius Dsouza

18 March 2019

Scam! If you respect your money, please avoid visiting them. They have a lot of hidden charges which you will never be briefed by their staff. This is nowhere near, what Dubai I know for. This is the first time in Dubai I felt cheated and looted. I have waited for my refund from past three months which was supposed to be in my account after 21days the cancellation of my contract with them. After 14/15 follow up calls with their rude staff I got only 60% of my refund. Rest they charged me I don't know for what, even they don't have any answer why they did that. All the five star reviews below are fake poster by their own staff. I was just checking their reviews this is not with me but with almost everyone whoever dealt with them.
Valtteri Vauramo

15 March 2019

Avoid if possible - or simply AVOID if you appreciate your time and money. This company is full scam, they give low prices and charge twice as more extras. They do not return deposit.

Car was old and dirty / bad condition. Remote control was not working and nobody cared less. Waited for delivery of the car for more than one hour and the driver said he is putting fuel, when car was delivered there was zero fuel Be aware, you have to return car with wash ticket and cleaned, which is untypical, otherwise they charge you 200700 aed extra! They have some sort of offers, but if you want to extend rental, the price jumps up like crazy as well. Return of car at the office takes from 45 min to 60 min, which is also annoying and in-efficient.

Further edit: They are not returning the deposits for the car. First of all it is charged as a purchase, not just blocked. Then to get it back they are not returning it to the card firstly, after some reminders they say after one month, after one month they say you have to go to the office and they will give you a cheque, when you go to the office "the system is down" and they will send it to your account, which they have not done so far. Seems they have given themselves some 5 star reviews themselves to even up the overall stars This is the worst worst company I have ever dealt with.

Update 15.3.2019: Still have not been able to collect deposit back, complained to consumer protection 5 times also but they seem to be out of tricks with this company as well. DO NOT USE THEM!!!!
Masud Ainekar

12 March 2019

I rented the car for 1 month from these crooks.. after returning the car back they said they will refund my deposit after weeks ( at the time of hiring it was said 3 weeks). The moment I asked for my deposit refund they just started ignoring me. I messaged them and also rang them but the unprofessional staff just stuck to their one word answers. Then they said they will deposit a check in my account which they also deducted the admin fee. You literally have to beg them to get your deposit back! Will never Ever go to these scammers again. !!!
Serina Kaissi

22 January 2019

The staff is clearly posting the "positive reviews" - they are not even bothered to write new ones and are just copy pasting the same comments "Had a great experience with this company. If i can give 11 stars i will because they deserve it. I rented a car for 3 days and then extended it for a month. It's a difference price than promotional price but they give me discount that its still look like promotional price. Highly recommended for those whose looking for rent a car." Please don't fall for it. It is the worse company ever.
Irfan Ahmed

13 January 2019

Highly recommended! The workers are very professional and friendly with a smile on their face. They answer all the questions and can be reached for any questions. My experience was a awesome and had no issue. The car condition was also great and we very much enjoyed the experience! I also had to extend the rent for another day and it was confirmed in 1 20 second phone call. Good job!
Hind Dabboussi

30 April 2018

ZERO STARS the worst car rental company in Dubai, Zero customer service and management and very bad and dirty cars. They tell you one thing and then once you rent a car from them they tell you something else trying to lure you in to pay more money and to top it all off HORRIBLE STAFF not professional and not trained I am sure. NOT RECOMMENDED AT ALL THE WORST EXPERIENCE EVER!!!
Neeraj Kumar

28 April 2018

I agree with other comments. They never tells you everything in one go. They will give you massive list of terms of conditions which you obviously you cant read. Print is so small you need magnifying glass to read. They will use this every time you talk to them. they say they delivers the car but at the last moment they will decline. you need to buy kms in advance which you may or may not use which is additional cost. There is no refund if you dont use the kms. Cleaning car with receipt is always a problem even if its taken for one day ( Dhs30-42 for cleaning). for refund you really have to show the receipt in original in person so add the taxi cost. Quality of car ok not that great. Cashier has so much attitude problem.
Farhan Siddiqui

16 April 2018

“NOT” recommended..
They will give you 120 kilometers per day and charge you 200 dirhams for the car cleaning which is against the law. Additional charges of extra mileage shall be added to your bill.
1000 dirhams security deposit shall be returned at least after 3 to 4 weeks.
Total disaster experience
Al Ag

19 February 2018

The experience can only be described as negative, I rented a car for 2 months, one of the worst ever driven in my life. after about 20 days I suffered an accident and despite repeated calls have not replaced the car nor called for the replacement.
The behavior in general is rude and arrogant, they only think about how to withhold money for non-existent commissions or services.
they do not have any online service so you have to go to them directly for payments and also to resume the deposit, remember that they will ask you extra money for everything.
If you are still reading, stay away from these people.
Janis Bukowski

29 January 2018

Very sketchy place. Firstly, they charge you the security deposit, not just blocking your card as other places do. So to get your money returned, you have to go in person and get a cheque. Secondly, they charge ridiculous things that no other rental place would. Like you have to wash the car yourself and bring a receipt before returning it, and they charged me for going over mileage literally 3 months after the time I rented it. Much better to rent from a reputable car company to save yourself inconvenience
Ahmed Elashram

20 January 2018

i rented cars for two months from this company. i ended up driving three cars and i had a problem with all three. The first one AC broke down after the first week . They did exchange it the next day. So that was good. The second car was a disaster. The gas tank was literally empty. there was a problem with the brakes!!! yes the brakes. so i contacted them several days until they could finally replace it with a third car. the third car battery died after the second week and they did come to replace it, but by the time they did i had to take two ubers and one taxi and of course with tens of calls till they agreed to arrive and replace it. oh and the window buttons were not working.

The return of security money policy is also horrible. any other company just blocks the amount of security for three weeks after you return the car. With them you have to pay in cash and then go to their office in person to collect a check then go to their bank and collect the cash. So in case you are a tourist who wont come back you might as well forget it. in case you are a resident it will be horribly inconvenient to leave your work and go collect the check.
They have a policy that they would send you the car anywhere you want for pick up. But for returning the car has to be in their office.
So there is absolutely not one single reason you should go there with your own will unless you really need to rent a car and all the tens of car rentals are not offering any cars.
Pramod Vijayakumar

18 January 2018

Friends. This is worst and most pathetic car rental service available in whole
Middle East. Please do not even think about renting from them. I had taken car for a week and they kept sending me message for payment reminder even after returning car. Pleas note the following
1) They will never receive come and collect back the car and ask you to deliver to them.
2) They have only one office and do not get misguided by their website.
3) They will Insist you to cash the car before returning and provide the receipt of car service (totally strange)
4) I kept receiving payment reminder messages even after returning car
5) When we call in the number mentioned in the message, they will first say that they will return our call but never calls back. Or they will give another number of anyone who will not have any clue of what was happening.
6) If we question this, they will speak rudely and disconnect the call
7) No other words to describe the service other than Pathetic and Worst.
My rating -(negative) 5 out of 5. They don’t even deserve 0.
Worst ever service receive.
Clarence Lemmer

01 January 2018

An absolute joke of a company! Gave me a car that has a hole in the exhaust and the battery died after less than a week! I called them after more than 50 times they picked up and refused to send assistance! Car not working and stuck in the road, this is how they treat they paying customers! I reported them to the DED as well as made a police report. Never ever these people!
Tealiscious Me

28 December 2017

Stay Away at all cost! To be shouted at and lied to, just because I am asking for their firm to change a unsafe car. They lie, they are rude and they are expecting you to pay for their non existent service. I was also told that is acceptable to arrive over 2h late. The car provided was possibly the dirtiest car I have seen from a car hire with a really bad plastic glued onto the front screen that I failed spot at night when their delivery man delivered the car as thinking the entire car was dirty. I immediately reported all and also checked online and is even against Dubai's traffic Authorities to cover the front of the screen. At first they pretended to change the car but three times nobody arrived or after low hopes I was told after 2h the driver hadn't even left their office.

I have used both Instacar and Indigo cars here and both provide a excellent service along with brand new or almost new cars!
Mohamad Ghayth Al Ojjeh

28 December 2017

It was a bad mistake to try this company, they are not professional at all. I rented a car for a month and when they delivered tha car it was very old with big stains on the seats. Next day when I drove it it had so many mechanical issues that I needed them to change it. When my rental agreement finished I returned the other car to them and asked for my deposit back, they told me that I have to pay them 200 dhs because I returned the first car that they gave me with the mechanical issues dirty. Also it takes 30 days to get your deposit back. Such a bad company never rent from them
MD. ROBIUL ISLAM

01 November 2017

Great people - very easy experience. In and out no fuss. They offer a free shuttle to the terminals and we found them to be very helpful
Floyd Vincent

01 November 2017

Bus from T5 was sat waiting for me. Quick and easy car collection. Car was brand new and had sat nav, Bluetooth etc which was great. Took out my own car hire insurance beforehand which is much cheaper. Staff I dealt with were helpful. Returning the car took no time and again bus was waiting to take me to T5. Received my email bill confirmation almost straight away. All round good experience.
Rebecca Hammond

26 October 2017

The WORST customer service I have ever come across in my life. The people are rude and disrespectful. They don’t provide you with important information like “you have to professionally clean the car yourself before returning it”, at your own cost. They refuse to return your deposit, and in addition, the cars are old and poor quality. The brakes on my car were dangerously unresponsive. Use this company at your peril!
1 Star is too many!
Cen Giz

14 October 2017

Skip the other comments claiming this is the best rental company. Probably, they have not rented from anywhere else. I keep renting for the last 1,5 years from several companies throughout the world. Rented from Thrifty, Shift, and this company in Dubai. Shift is good, Thrifty will charge you %25 if you get a ticket. And this company is the worst so far. They will try to punish you left and right if you do not know their stupid policies. If you are renting monthly, you have to visit their office and will loose around 1 hour each month. They do not wash cars. If you return the car unwashed, they will charge you 150 minimum. If you come against it, they will not treat you well. You should loose your mind if you still rent from this place. Simply, they do not care
Santiago De Prat Gay

28 September 2017

Worst car rental company ever!!!!
First they bring car that flashers, keys and radio do not work and is more dirty inside than my dog house. I had to go replace car where I was then taken on a 10 minute drive looking for the new car as they could not find where they parked it. Once found it would not start and again had filthy interior. After 45 min new car was brought that was acceptable.
Cherry on the cake was they have not returned the security deposit and lying to me daily on it.
Never Again!!!!!!!
Ajay Rawat

24 July 2017

Much perfect place for rent a car to make our trip much easy and comfortable with an offers. While being there on visit to make our trip good. we are searching to rent a car and found it on. with and much low price for rent to effort an wonderful car. I really liked your service and enjoyed my trip while being there and i appreciate it for having an much wonderful cars.
Thanking you so much..
Werner Blue

25 May 2017

It's been two months and I am still trying to get my deposit money! Waqar from the finance department who doesn't respond to emails anymore asked for my bank details in order to complete my refund until now I am still casting them. Next week I'll be in Dubai and will rock up with the police after I laying theft charges
Pale Quack

13 May 2017

THE WORST CAR RENTAL COMPANY EVER!!
THEY FLAWLESSLY COMMIT ACTS OF THIEVERY!
NOT EVEN WORTH THE 1 STAR!

You might save on the rental, but end up paying more when they add their unjustified charges.

Had to change car 3 times in 1 month because they kept sending a malfunctioning car. Every time had to go to their office in Barsha to replace the car.

They gave a really dirty replacement car, and since it was just for 2 days, I returned it in the same condition. And for that also they levied a cleaning charge of 50 Dhs.

And it didn't end there. They charged a whopping 50 Dhs just to refund the deposit amount and charged for Salik trips I never made. For what?? :@

Worst customer service.

Stay away from these bunch of losers.
Siarhei Chaika

06 May 2017

The worst rent a car company I have ever deal with (previously had experience to take rentacar in Dubai and Doha). I took a car for 5 days because mine was in workshop, when I need to extend rental for 3 more days they inform me that I need to do it personally in the office. If I will not do this they will charge me 100 AED per each day on returning. Initial cost was near 60 AED per 1 day. More over they increased day rent near 5%, for extended term. When the car was return it was not washed bit dirty (it was rain during my rent), I asked the guy while returning will you charge any thing for not washed car? He replied "Not". I was very surprised during collection of security deposit that I should be charged additional 200 AED for dirty car. Question to to the company "does your cars washed by girls from Play Boy?" When I start to argue they brought me a contract where was mentioned that dirty car will be charged 150 AED, on my claims why nobody from you did not inform me about it on return they did not reply me anything. I could easily wash it for 30 AED on return day. So I payed it and left the office. As mentioned in the beginning the worse company I ever deal with, will not advise it to any one. If you will deal with them please check their condition and be sure it will satisfy you. This guys do not thinking how to make good relationship and business with you, provide you quality service. They need you to come one time collect as much as it will be possible and never see you again
PS: to collect security deposit timing is 9.30-5.00, what is normal timing for all offices and they do not care how you will reach them to collect the money. However while I was extending my rent they were happy to serve me at 7.30pm
Borbi

01 May 2017

BE CAREFULLY!!!!! This guys are only there to rip you off. Unfriendly, incompetent and the cars are. Either in a good condition or clean. The worst experience I had so far with a rental car company in Middle East
Indira NAIDOO

29 April 2017

The most disgusting people in the world. Cheat g people out of their money. I hired a car from them for 3 months. No problem.

When returning the car I was told that it will be returned to my credit card within 21 days. I waited until 25 days , still no credit showing. Called the office, the man who answered that come in and collect the deposit money.

When I arrived the man said that I owed a further 18 dirhams for SALIK. That was okay. He then said that I owed 200 because the car was dirty. After much argument he produced a paper saying that they wrote dirty on it and that I should pay. I was already there for 1.5 hours. I paid and left.

Disgusting rude people. Will never encourage anyone to hire a vehicle from them. On the 4 occasions I've been there people where always arguing with them about money. While I was there they charged a man 1500 for 143 extra kilometres.