Name: iStore Somerset West
Address: shop G 232, 233 and 235, Somerset Mall, Centenary Dr, Somerset West, Cape Town, 7130, South Africa, ZA
Telephone: +27 87 057 5500

iStore Somerset West is an electronics store, located at shop G 232, 233 and 235, Somerset Mall, Centenary Dr, Somerset West, Cape Town, 7130, South Africa. They can be contacted via phone at +27 87 057 5500, visit their website www.istore.co.za for more detailed information.

Location :

shop G 232, 233 and 235, Somerset Mall, Centenary Dr, Somerset West, Cape Town, 7130

Contacts :

Added by Jopie, at 10 September 2016

Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 5:00 PM
Saturday 9:00 AM – 5:00 PM
Sunday 9:00 AM – 3:00 PM

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Anonymous

22 September 2020

Poor customer service. Considering the amount of money you have to spend here they dont welcome you at all. The lady that stands at the door makes you feel unwanted. I will never come to this iStore. I regret ever coming here.
Anonymous

04 September 2020

Love it, the atmosphere of the shop 👌
Anonymous

20 July 2020

Absolutely Devastated by the costumer service, I felt unwelcome and no one was able to assist me with my request. I would 100% rather recommend someone to Tyger valley istore.
Anonymous

16 July 2020

Great store with quality products. Good systems wrt crm and good warranties offered. Hours due to Covid 19 not great though. I also found the centralized call centre usefull and friendly
Anonymous

17 June 2020

Not a review about the specific istore but istore in general. Do you realize how many bad reviews is on Hellopeter about istore? istore has the worst customer service ever!!
Anonymous

08 August 2019

Worst service of all istore outlets I have visited in SA
Anonymous

23 June 2019

Sive was extremely friendly and helpful in assisting us with a problem we experienced with an iPhone.
Anonymous

27 April 2019

People who actually want to help. Backroom workers are accommodating and skilled. Able to go beyond the usual tech jargon and help the tron challenged to understand better
Anonymous

15 April 2019

We have to continously deal with shops that is so unprofesional and still have to spend our hard earned money at them. This morning i was looking for something i want to purches and when i read the reviews and about the lady and her watch. I thought do i really want to spend my money here? No, i don.t
Read reviews and stop to support shops that are not able to respect you're money you spend at their shop.
Anonymous

27 February 2019

awesome service. wish we could call the store directly to find out about stock. i was told by customer service there was no stock, went in and took a chance . and they had what i was looking for. i want another so i have to schlep into store again.
Anonymous

10 December 2017

I read through all the 1 star reviews but yet still went to have a look. Aqeela served me and I explained that after all the reviews on google where 1 star and did she think she could manage a 3 star service lol.To my suprise a 5 star service was delivered, her knowlege of the i mac and the new Ipone 8 and 10 was good and her effort to process my purchases swiftly was 10/10.
I would definately recomed Aqeela.
Mike Somerset West
Anonymous

07 December 2017

Always to busy and a bad product. Mac Book Pro.
Anonymous

11 October 2017

How bad can it get!!!!!! First you listen to the "book" before you are informed of the ext number and someone answers the phone, who cannot give you all the required information. Then Branches cannot be contacted, as they do not have phones. Then you have to hold on for this person to contact the branch and get the required information.
Anonymous

27 September 2017

Very unfriendly and unmotivated lady assistant. She was not really interested in listening to my problem. I went home (40 kilometers!) and the problem that I had reported to her was still not fixed. She was unnecessarily pedantic about how the procedure of appointments works which made my wife drive back to where I was working to get my password which wasn't necessary. This she would have established if she had taken the trouble just to open my computer before insisting on a password.
Anonymous

19 September 2017

I have to take my iMac in for repairs and needed to know whether I have to bring the power cable etc along. Tried to call the store to find out but got connected to the international call center. Store should make its telephone number available. I also had no success to contact the store on Live Chat. Not much hope that they will be able to effect the required repairs. Disappointing!
Anonymous

14 May 2017

Please take note that this is not a real Apple Store, they are only "Authorized Retailers" operated by the Core Group they are only authorized to sell Apple products and do not have the depth of knowledge you expect at a real Apple Store and although it may look like any other Apple Store in the world just realize that it is not that. Because of this you will also not get all the support you would get in the U.S or UK like Apple I.D support, exchange and repair programs for faults and don't mistake the iCare program for Apple care they are completely different things. iCare which is offered by the iStore only provides insurance against damages. My MacBooks screen is on the edge of falling off after a repair and it just shows the lack of knowledge they have in repairing them and the "Genius Bar" is not like the one you would find at Apple stores overseas, they might be trained technicians but they were not trained by Apple the company. The authentic Apple Care program provides you with telephonic support, insurance against damages and usually lasts far longer than the iStores plan. I can only hope that Apple opens a store in our country but until then if you are considering buying a Phone get a high end Samsung instead of an iPhone ( I am an apple user though) because of their amazing technical support and free accidental damage coverage (you won't have to add an extra R1300 for iCare) due to the fact that they do have a base in South Africa and don't just have "Authorized Dealers".
Anonymous

28 April 2017

Poor service - I came to buy an iPad and the store clerks didn't seem very motivated to help me, nor could they tell me the differences between the different models. Also tried to upsell me with iCare but gave vague statements as to what one gets from this service. All of this with loud boom boom music in the background. Disappointing. Got the iPad though.
Anonymous

28 November 2016

In store very helpful , however I tried to purchase on-line as special was only On-line and it was a nightmare. In short I was given the one finger salute when I call to query my order and why I got shut out of the system
Anonymous

27 November 2016

Planning an upgrade from Note 5 to Apple and it's been my 3rd visit to the store, Must be honest I don't have the upgrade yet and already I hated it. Your in store service is pathetic can't imagine what it would be like to come in with a phone problem. Stay with the devil you know, at least I know I'll get service at my current provider!!
Anonymous

17 September 2016

It is unfortunate the apple has such beautiful products with such unbelievable poor service. The two don't add up. I am trying to get a simple message to as apple store in Somerset West and have to go through a central call centre, I have been holding on for 20mins, whilst they try and put the call through. Very frustrating and poor, poor service from apple.