Beautiful place.. however light lunch is extremely expensive
Good business venue. Restaurant serves up good meals as well.
Good hotel experience if you're travelling for business. Nothing fussy when checking in. The rooms are a good size, the amenities modern, and the location very convenient
Everybody was very friendly except for the lady handling my booking. Rooms were modern and simple BUT the shower was a small problem since the glass was complete unfrosted and transparent. this was a long time ago so I hope that AHA has fixed this when they took over from three-cities.
The staff is very friendly and efficient, rooms are very neat and met all my expectations. The food was fresh and tasty. Being closer to the mall is an added advantage as all the shops are closeby.
We spent one afternoon / evening at the hotel and were totally satisfied from check-in, to the helpful friendly staff and the convenience of situated right next to Gateway shopping center. If you out for dinning, shopping or just a day away, we would recommend you try aha Gateway.
I stay here 2 weeks a month for work and am generally impressed with the service of the staff, but the little things in the room bug me.
I am very impressed with the service delivery. The night manager, Lee, does an exceptional job in ensuring that guests feel welcome and that the degree of service delivered by the wait staff at the restaurant and bar is tip top. The menu options at the fig tree can be improved on. I was not satisfied with my room as there were a few things broken. However the complaint was handled very quickly and professionally.
What an incredible hotel! Would highly recommend. Will definitely be the only place I stay when visiting Durban. Rooms are wonderful, food is amazing and the staff are so friendly.
As per my previous visit, beautiful hotel. Pity the housekeeping staff don't take pride in how they clean the rooms. Sometimes grimy and often dull surfaces of what would otherwise be beautiful finishes. The restaurant has improved significantly, and a serene Sunday breakfast was unfortunately marred by the raucous singing of a choir over a very loud sound system in the marquee adjacent to the balcony. Fortunately I managed to enjoy the ambience without this noise on Saturday morning. Overall, very good value for money.
Thank you guys at reception for finding my phone and returning it to me safely on Sunday morning the 30th July. Thank you. I enjoyed my stay.
Awesomestaff friendly and attentive. Breakfast was excellent, with a variety to choose from. Will definitely come back.
Helpful staff (hotel and restaurant) and amazing beef burger. A bit dissapointed that rooftop pool area closes at 10pm.
The facilities are of good quality. I was disappointed with service received from staff and there is no parking, you have to use the Centre's parking which you must pay for because the Hotel, according to staff does not validate parking
Excellent service and beautiful hotel. Always clean. Staff helpful all the time.
Hotel was good decent bed unfortunately facing the mall I was subjected to a function that kept me awake. The restaurant is what you expect from every hotel and the breakfast was mediocre at best.
Above all I'm happy with my room and the services received was outstanding. Courtney in particular left me impressed.
Accessible from King Shaka airport, ideal for travellers having work meetings in Durban / KZN. Breakfasts are simple and quicknot for those seeking a gourmet experience. Rooms are comfortable, staff are helpful. Conferencing facilities are available.