Unbelievably knowledgeable service received from Nishaan (Store Manager ) selected and paid for our amazing bed and it was delivered in less than 2 hours on a Sunday, very happy customers
Great Service from Nishaan the store manager. Purchased a bed which had issues a few months later. It was sorted out without much hassles. I can safely say my after-sales experience was great.
The sales team will point out the a mattress that won't last just to make a sale. Was very disappointed.
Great service esp from the manager who was really on the ball, right up to the last min when it even came to delivery with the constant updates to ensure, day was not wasted waiting for bed.
Extremely Poor Service on warranty.
I had purchased a Dreamknights Verte Comfort mattress for R7500. 7 months later the side had collapsed. Reported it to sales man Warren. Had it assessed by Haroun. Warranty Claim was successful. Received a phone call from Haroun to say bed is being transported from factory in Cape Town. Ever since numerous excuses of bed delivery. When I purchased the bed they could deliver the next day. Why wait for a delivery from the factory in Cape Town when they have stocks in their shop? When i call Haroun he is either busy or says will call back. A bunch of Bulls#@!s. 2 months later we are still sleeping uncomfortable bed which is falling apart. The Bed has a 2 year guarantee and 15 year warranty. Makes me wonder what the rest of the warranty years are going to be like if a new bed could not last 7 months???
Is this the kind of service you want?
Cool
Knowledgeable staff and a good range of products
The best bed
Please add business times