Telkom Direct Bloemfontein
183 Nelson Mandela Dr Shop 8, College Square Centre, Park West, Bloemfontein, 9301About
Location :
Added by Jopie, at 04 December 2017
Opening Hours
- Monday 9:00 AM – 5:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 9:00 AM – 5:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 9:00 AM – 5:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday 9:00 AM – 5:00 PM
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19 Reviews
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24 December 2021
Service is ok, managed to do what I was there for. Experience was ok👍🏿
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30 November 2021
Telkom, regardless of having the most advanced technology at their disposal, their employees, whether at the local Telkom shop, the interaction with the Telkom App, several times, with promises that an agent will phone me, which never materialised, discussions with the Call Centre consultants, refering me from pillar to post, waiting countless minutes, hours for a magical consultant to just listen to my plea for help, I am back to where I started. I have had thisTelkom Email box for approximately 22 years, and unless one is beyond stupid, I have mastered the art of setting up email accounts, fixing pop3 incoming mail and SMPT outgoing mail settings with no difficulty unless the Server had to be reset by a Telkom Technician. There in lies my problem. The new generation Telkom employees lack the skill and knowledge or are simply not interested in dealing with an old dinosoure presenting them with a problem beyond their comprehension and technical skills.My problem is so simple but yet, also very complex, with having used this mailbox as my Primary Mailbox for business and personal needs for 22 years. I obviously can start a new mailbox, but why should I be pushed to this extend by ignorance and a malfunctioning organisation, not equiping their technical consultants with acceptable advanced skills and knowledge of the products they market. To prove the level of incompetence, I am still waiting for the promised phone call from the Call Centre after the bright sparks at the local Telkom Shop reacted as though I was presenting them with an Einstein mathematical challenge and opted to once again pass the problem onto, I suspect, another incompetent soleat the Call Centre, who will pass the problem onto an equally non qualified specialist. Why do we have to sink to this level of cynicisism? Can somebody from Telkom try and display some pride and for the sake of public appearance, make an attempt to salvage this disgracefull client experience and loss of faith in a once respected Communication organisation. The question is, whereto from here?
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08 November 2021
Brilliant Service, keep it up! If you wanna buy a Telkom phone in Bloemfontein, this store will sort you same day. All I had was my driver's license and smartphone with a banking app. SORTED!
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01 August 2021
Shout to the Staff at this Telkom. During the level 4, this staff lady had me served from my car😁👌. All I had to do was que up in order for me to get my ticket and show her where I parked. Heyy that was awesome. 👑 Well, even though it was just a one time thing due to covid regulations, still I'm in love with this Telkom, is quiet and I've never seen it packed.
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30 July 2021
Excellent, friendly assisted.
Good job done by the gentleman who helped meresponse / report this review -
10 February 2021
Everything went well,service received was excellent.
Thanks.response / report this review -
08 February 2021
Great service from friendly agents, explained everything thoroughly
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30 January 2021
👎👎 Telkom offer the poorest service ever, I have agreed on a 10g contract for R99 monthly for 24months, howeva they have decided to give 20g for R199 without my permission, they are aware of the mistake from their side, even promissed to rectify it and its been a year, to date nuthing is done and they keep billing my account R199, I decided to cancel my contract with them with immediate effect.
I will not advise anyone to take a contract with Telkom.response / report this review -
29 January 2021
Very poor service. I am a very unhappy Telkom customer. Would not recommend you at all
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21 January 2021
I am sadly disappointed in the Telkom Direct store in Bloemfontein, College Square.
Firstly I am disappointed in Telkom generally, due to the poor service of their partner Selldirect, who assisted me with a contract upgrade (unsuccessfully) for 3 months, and due to their promises not kept, I had to go to the Telkom store directly.
Hopeful that at last I could upgrade my 2 year old contract, I experienced the following:
Beginning of January applied for upgrade instore, was told selected phone would arrive within 3 days.
7 Days later, still no word from the store.
Tried phoning repeatedly for days, always busy.
Received a call from the store (after 2 weeks from original visit) that phone had arrived, to which I requested delivery, but was told no delivery possible as they needed my fingerprint.
Went to the store during lunch hour, found myself standing in que of 4 people, (covid regulation?) outside the door, stationary for 30 minutes, and had to leave.
Went next day 30 min before shop opened, stood in que of 3 people, outside the store, an hour later, was attended to.
Accepted apologies that system showed no application, but phone was available. Started new application. :(
Accepted apology that system was slow.
Waited while consultant typed and typed for an hour.
An hour later consultant asked me to please return later in the day due to system issue.
I explained that coming in lunch hour is impossible due to the slow service, and had to repeatedly ask time off from work to come to them.
At this stage I had been trying to upgrade for 3 months, and this was their last chance to get my business.
Telkom Consultant shrugged and accepted my cancellation request as alternative to extend the painful and frustrating process.
I was told to expect an Email to confirm cancellation.
No mail from Telkom :(
No reference number supplied :(
Now the process to try to cancel contract onlineresponse / report this review -
25 April 2018
the waiting periods are way to long and as there's no chairs to sit on its really not the best place to be. Staff is friendly and helpful though
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20 April 2018
Worst service. Went to upgrade on my contract some three weeks ago. Given a new number (which I did not need) without changing my sim. Now I am in Kimberley with a sim that is not working and a phone that is not working, losing on incoming calls, air time and data that I still have to pay for. I have to drive back to Bloemfontein for the sim that was supposed to have been given on the day of my upgrade. Frustrated. I am going to cancel my contract ASAP.
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09 April 2018
Good service just very busy
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14 March 2018
The walls is dirty and the service is slow. They're not very helpful, but overall they're not too bad.
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27 February 2018
Excellent and professional service by the sales consultant !!!
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23 February 2018
The staff here is extremely slow.. A que of 4 people takes forever to move..
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14 February 2018
The staff at the Collage Square branch in Bloemfontein is very unhelpful and they don't care that the flickering downlighters in the shop is effecting me as an Eplectic person. Very dissatisfied!
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13 February 2018
Absolute terrible service provider. The only time you receive customer service is when they want to sell you something, but the minute you sign the service goes out the door. TERRIBLE! One star is over selling it.
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11 December 2017
There is always a row, but if you are in front the personal are always friendly.
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