Although the que is long the staff is very fast with there work and friendly
I am extremely disappointed with takealot. We ordered and paid for our stock and got confirmation that it will be delivered on the 23 of Dec, now we get an update that the stock will only arrive on the 31st. I called them and they advised 2 items are out of stock, keeping in mind that their site states that they will reserve the stock once payment has been made. We got these items on special and now they want to credit us and we have to buy again. None of these items are on special anymore and we now have to pay more because of their mistake. This is really bad service from takealot. The 2nd order they mess up in a week.
1st my parcel got missing took 7 days of fighting and got my credit eventually over 2500 then i re-ordered and they promised delivery today 15 december , and now my address is incomplete after they have delivered several times here before. Phoned the agents multiple times today and they told me they will deliver however still nothing. Its like us as customers mean absolute nothing to them
Yard planning is non existent. A taxi rank flows better. Receiving items no planning either. One day there are sufficient staff to receive items and the next there's only 1 or 2 people receiving with an unacceptably long queue. This despite previously booked slots which would allow Takealot to plan accordingly. No method to any of the madness.
Immediate answer and very helpful response from the call center lady.
When delivering it Fast sometimes ,slow when experiencing high volumes ,friendly service
Paid for sameday delivery but got a message that it will be delivered 4 days later.
Phoned the customer care number 3 times.
All 3 times I was ensured that the products were in stock and that I will receive it the sameday. This never happened.
The place is hygienic, a lot of parking space, tight security and they've a good customer service 😀👍👌
Level of precautions against Covid was very good. Building was clean and tidy.
Only negative was the lack of food and or beverage facilities.
Fast shipping, easy pickup at the pickup center but they never answer their phones at Headquarters anyway, I'm super amazed for the fast shipping, thank you Takealot.Com
Its very organized and all rules for corona are strictly followed regardless of pressure from inside warehouse.
This online shop was good and efficient at some point but now they are useless, their agents are ignoring customer emails and queries. I have been expecting my delivery for weeks now and its still not delivered and there is no explanation as to why my machine is not here. Since they said they will get back back to me and even today nothing and its over 5 days since my query is logged. I am not sure what else to do.
Best online store in SA in terms of convenience and affordability.
You guys should consider ending your partnership with Fast and Furious because those guys are full of unprofessionalism and incompetence.
I always have to struggle before getting them to deliver my orders and that is not right.
Keep up the good work
Super Fast, easy, Well designed and updated User interface. Fantastic customer support. Multiple Payment Methods. No fake products like wish. Its basically Amazon on steroids.😎👌 Satisfied.
Quick and hassle free for takealot drop off. Ever since our business started selling on takealot, things been good. If you have not started trading on take alot, i advise you do
I paid R120 for same day delivery and they come so late! won't refund the R120, they dont care about their customers and those drivers are so bad. hamsters are probably smarter than those drivers! DONT BUY FROM TAKEALOT. period
Fast Efficient, Friendly, Helpful Staff. Now selling Go&Fun Green Energy
Takealot cancelled my cellphone order the same day my other orders were picked and shipped. Everything is paid for. I have to ask for a refund and disappoint my niece.
The 2nd order hasn't arrived until now (estimated time came and gone) and there's no communication from them. My emails are not answered and the customer care line is not available.
I have ordered many items from Takealot and have had great service. Never received broken or incorrect items.
The order and payment process is simple and the delivery is always professional. This is a great service for people who can't leave their homes.
Does not have collection option - so disappointing
These guys are useless. Kalahari was just great. 8 days after ordering parcel still not received and I get plenty conflicting e-mails! Maybe the should just register as a political party for next year. I'm sure they will win!
Bought a brand new Fossil ladies watch for my wife, they delivered to me a neatly wrapped empty fossil tin with a secondhand watch manual dating back 3 months, I requested a return / exchange and after numerous emails with photographic proof and complaints I am still waiting for my initial watch I purchased. Worst online store in History.
Waiting longer than a week for an order which they stated was in stock. No way to contact the courier and no tracking number supplied. Had to wait two days at home for couriers to come but they never did. Ended up driving to the nearest large by own and buying from Game.
Expected Waiting 5 days for my Samsung Watch and Fitbit Alta which was available immediately. Now I am told it will be 9 days from ordering. Absolute BS! if i knew you people would take this long i would have gone and bought it in a shop! every time I do business with you guys I am disappointed in your level of delivery service. You used to be the gold standard. At your level right now, even the post office a better alternative. Unacceptable !!! Do something about it!!!
I ordered 3 items on the daily deals specials (Note: Single order number for the lot). So I receive an email notification saying order is ready for pick up. I then decided to drive over to Takealot warehouse which is about 20 minutes drive from my work place only to get to they're warehouse and be told that only 1 item of the 3 is ready for collection, How does that even make any sense.
Does that mean for every item I need to drive to/fro Takealot rather than for them to package them as the 3 items I bought (as single order) and then send their stupid notifications for me to pick up, instead of item by item.
Do they even know what the price of a liter of petrol is?
Bought an oil heater and baby bed. Packaging of the products was horrible and the heater was dented. For them to pick it up, they somehow lost my address and didn't collect. Its been 2-3 weeks and am still stuck with the products. Best to deliver it myself to this address.
Ordered an item which took one week to deliver. On delivery I received a complete different item of less than 3/4 of value which I ordered. Took forever to receive feedback from info. Lodged a return and it seems that it could take another 3 weeks to hopefully receive the correct item. No compensation for the complete waste of time. Unhappy!