Superb Veterinary. Expect advise, loving 'family' of staff. Feels like having a Vet at home. Doctors who truly care about our furry friends. Intense trust relationship that just grow with the years. Drs Achim, Ross and Mcgavin, world class. Greatest respect and appreciation.
The care and love shown to my dog has been mind blowing. Excellent care.
We have been taking our 5 Yorkshire Terriers here for 5 years and have had nothing but outstanding care for our fur kids. Always understanding, always listen to what we say, and always patient enough to answer a million questions. They all understand what it is to be a pet "owner" and invest themselves in the wellbeing of our dogs. Having recently relocated to the UK Ross handled all the pet passport procedures and our dogs arrived safely. Exceptional experience with Steenberg and very sad to say goodbye.
Always find time to help when one of my pets arrive with a bee sting reaction, a limp or just not themselves. Professional and reassuring staff of qualified and experienced team. Very thankful to have them so close by.
Friendly and helpful staff
Cannot say enough good things about this practice. We have been going there since they opened and have always received brilliant service. The love and compassion shown to our animals is extraordinary. Keep up the good work to the whole team.
Family Great Dane's appointments are always duly scheduled and the pup is always chirpy from the visit.
Dr Gina is a wonderful avian vet and extremely helpful and knowledgeable. Highly recommend!
Best vet in Cape Town, wouldn't take my animals anywhere else
Fantastic to find a practice where every person employed there loves animals and is dedicated to their care.
busy, helpful staff. Well stocked and resourced
Extremely disappointed with this vet who has forgotten that their primary responsibility is to assist animals.
After finding an abandoned small Maltese beside the road today, I stopped at this vet to ask for assistance and to keep him for a few hours so that I could go to my scheduled meeting. This was refused because "they have high paying clients and will be sued if anything happens to their pets due to unsanitary conditions brought in by a street dog". This was not a street dog. This was a lost or abandoned pet in need of medical attention. Theirs was not a cramped little cubicle. It was a sizable veterinary clinic with enough space to isolate a desperate case and enough disinfectant and sterilisation equipment to prevent cross-contamination.
Asked if they at least had something to eat for this starving animal (as in 'what food should a clearly emaciated dog in your medical opinion be given?') the first response was that they don't give food to street dogs. Standing in a business suit with a bleeding hand where the scared little guy had bitten me, I could not believe my ears. When did vets start to value their bottom line and their (assumed) posh reputation more than helping a distressed animal in need? So, according to them this is someone else's problem. Let the SPCA deal with it because we have more important things to do. We only deal with high-end cases. Well, this little guy might have strayed from a high-end home. Or he might have been abandoned from a high end home. But what does that matter? He needed help and was denied it because he didn't fit in with their “image”. I will never set foot in this clinic again and will make sure no one that I know does ether. Highly, highly NOT recommended. Instead, shame on them.
PS I finally took him to Tah Kenridge where they immediately took care of him, checked if he was injured and treated him with the loving care that he needed, and they didn't charge a cent for it. Then Honnepote/DoggyPaws Salon took him in and cleaned him up with great tenderness and care. THAT is how things are done. Guess who will be getting all the good publicity that I can manage?
Dr Ross is great I won't take my dog anywhere else. We moved to city bowl and I have tried other vets but we keep making the trek out to Steenberg for their professional environment and high quality pet care. Leo our wire-haired vizsla says thank you !