Name: Roodepoort Licensing Department
Address: Town Hall, Dieperink St & Berlandina Street, Roodepoort, 1724, South Africa, ZA

Roodepoort Licensing Department is a local government office, located at Town Hall, Dieperink St & Berlandina Street, Roodepoort, 1724, South Africa

Location :

Town Hall, Dieperink St & Berlandina Street, Roodepoort, 1724

Added by Jopie, at 24 November 2016

Monday 8:00 AM – 2:00 PM
Tuesday 8:00 AM – 2:00 PM
Wednesday 8:00 AM – 2:00 PM
Thursday 8:00 AM – 2:00 PM
Friday 8:00 AM – 1:30 PM
Saturday Closed
Sunday Closed

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Maurice Butel

06 July 2021

Top efficiently, I came to renew my driving licence (with ALL the docs) and in less 1 h I made the test and paid. People gentle and litening patiently yours questions. No tension or agressive people How it is changing from Brits !!!
Iron Man

06 July 2021

For my first visit I had a fantastic experience renewing my driving license. There are next to no people to harass you when you arrive and leave. Go to the main building or ask for help, then once you're inside let security know that you need to go to room 21. You do the eye test and fingerprints next door at room 22. Depending on the mood of the tester, my one didn't explain properly how the eye test works. It involves a capital "E" on the display, you need to push the joystick in the direction it faces. At the next part of the test a light will flash to the left or right of each eye, only push the joystick left or right to the direction from which you perceive the light is coming from.
As they recommend, arrive an hour early as they may take you before your appointment time and you can finish sooner.
As a bonus, they finally accept credit card payments! Bring cash just in case though.

Follow up: My driving license was ready to collect in six weeks and was a quick in and out wheen collecting at room 23.
Tlhoki Hlalele

02 July 2021

Soo full,but they helped me quickly cos m using crutches, I thank the people on the line waiting to be helped to allow me to be helped before them,May God bless them🙏
Gravas 14

26 March 2021

One of the best licensing departments around with helpful staff members. The process was nice, quick and efficient in every manner which is rare for licensing departments. If you want to get your license renewed and all that I suggest you go there as they don't get overloaded with work given that they do not do driver's license and learners which makes them more efficient on other stuff. I strongly recommend these guys
Derik Hattingh

02 March 2021

Actually quite impressive to be honest. My wife made a booking for her driver's license to be renewed. We went in there and were helped efficiently. There were no long queues and the staff greeted us with a smile and helped us quickly. Would definitely recommend. Get yourself an online booking though - I don't think the service would've been this fantastic had we not had the pre-booked appointment.
Adam Lister

20 February 2021

I would just like to thank Sandra, the supervisor on duty and staff who assisted me on the 11th Feb. When I'm the last one in the queue with a car half registered in cape town and half in Johannesburg the team there was extremely patient even though it was after closing time. They were knowledgeable and went out of their way to assist me and get the licensing issues resolved! Thanks again for your outstanding service!
Sonja Kotze

18 February 2021

I wish there were 10 stats to rate you on!!!
You want service, friendly and helpful staff, promp service, apply at this licensing department!
Roodepoort license department, I wish all service departments want to follow your behavior! What a great experience! Well done to each and everyone of you! Hope you all get this positive message!
Michael Cloete

20 January 2021

I must compliment the licensing department. There were queues, but that was to be expected. There was a staff member assisting us outside with the necessary forms, which prevented people getting inside only to find they haven't filled in the correct documents. The flow was good once inside. Each person went to the enquiries counter and was helped with preliminary steps. This prevents holdups at the main counters. The person helping me at the counter knew what they were doing, and was helpful. Overall I was impressed. Well done! No cash accepted - only cards.
Edzard Bosch

13 January 2021

Made an appointment online for drivers license renewal, went 1 hour early at 09:20 and was out by 09:50 (in 30 mins)

Taking your own eye test certificate does not really speed up the process as they still need to capture the certificate but the process is quite effortless either way. The cashier was fast and efficient.
Nobantu Zaca

12 January 2021

Helpful and super friendly staff. Not too crowded. A pleasant surprise after the nightmare I had experienced at Laanglagte the previous day.
A huge thank you to the staff! You all are amazing
Annie Honey

19 September 2020

Excellent the staff are so polite and helpful thanks for great service
Motshabi Dube

18 September 2020

It's a good place to be they are helpful
Ronel Hayes

03 September 2020

Had a great experience renewing my drivers license. Took me an hour.
Khensani Mhlongo

31 August 2020

What do you expect
Fraser B

20 December 2019

No complain
Donovan Briant

23 March 2019

I has a good experience, been going there for so many years and I must say there is a improvement with every visit. Staff are great.. To the point and helpful. Keep up the good work
Musiiwa Tshidavhu

23 March 2019

Staff were very helpful from reception to paying. much better service than most government institution. Was impressed with their service. Keep the good work Roodepoort licensing department.
Aiden Purcell

22 March 2019

I HAVE Never had such disgusting treatment as a customer in my life until today.

To everyone who needs to renew their drivers license or license disc drive to another licensing department. We waited for 4 hours today and when we ask what is happening no one is able to help you and management is at a different branch???
What type of people run the place?

Thanks to the staff, I will no longer step foot into the licensing department I too will spread the word of how disgusting the customer service is.
Deena Naidoo

19 November 2018

Most surprising experience after reading through some of the negative comments . Arrived at the offices to renew my wife's drivers license this afternoon. Staff were stern yet helpful at the relevant departments. I did not experience any problems or delays, all went well. Very pleased with the service received thus far
edited 4 months later
That was a early celebration but 4 months down the line, still awaiting the message to pick up the license. Tried numerous times to call but no answer
Chris Taylor

30 October 2018

Third time I've been to the department for a single drivers licence application.

- 2 out of three times (1.5 months apart) the "water is off" so they went home before 12 30. Only to find that that the water taps outside the building are working?
- They only serve +-40 applications a day. Imagine you told your boss you were only sending 20 emails a day, or answering 20 phone calls, then going home. You. would. be. FIRED. How is it okay for a government office to operate like this?

While one or two staff members were very helpful. Many were terrible.

Additionally, I drove from Killarney (3 times) to Roodepoort because it was a "good office". That good people, is a lie.
Gugu Ndlovu

14 February 2018

Went to renew my vehicle licence - I was there for only 20 minutes. No long queues - Excellent service well done. Keep it up.
Alison Wilson

05 February 2018

Not friendly. Went all the way there to collect, only to be told that their offices were closing as they had no water. Still trying to work out how that would affect simply collecting my new disc? It's a good 1 hour round trip for me. Not amused. Not Batho Pele.
Koos Koen

31 January 2018

Getting a number and standing in a line gets only 1 star. No communication whatsoever, just a security guard handing out forms. What about people with disabilities, pensioners etc? Once you are inside for the eye test for licence renewal it gets better. 4 stars. Payment- 2 stars . Fortunately the " system" was on. Took an hour and a half on a good day being number 5 in line, as an early arrival.
Carol-Ann Milne

18 January 2018

I was so impressed with my experience here this morning. I had heard all types of horror stories about drivers licence renewal, so I was expecting the worst - but we were in and out in under an hour, and probably would have been much quicker if it wasn't for the "system" getting started. The two examiners were fantastic, friendly and efficient. Well done!
Steven De Jager

02 January 2018

Pathetic service. Nr 16 in the queue and hour later only nr 5 is being served. Queue is out the door and people standing in the blazing sun. Form nr 33 was just issued. Recommend they bring their camping gear.
This is such an unproductive exercise in a country that cannot afford it. You do the numbers; 33 people wasting probably 5 hours of their day = 165 hours lost at what cost. Businesses charge maybe R500 an hour. Wasted R82500.
Only one person on duty today. How do you manage departments so inefficient?
Refilwe Molaba

17 November 2017

Phones never answered during working hours. Very pathetic!
Mpumi Mhlakaza

04 October 2017

They seem to be allergic to picking up the phone, when they do I must call back after 15min. Pathetic!!!!
Odilia Moon

28 August 2017

Staff assisting people are rude, do not greet and turn people away staying that they cannot log onto their systems meanwhile I went to another lady and she helped me within minutes and the issue of not being able to log onto their system was a load of nonsense. I feel disgusted and will not recommend this place
Alain Donev

21 August 2017

Unfortunately there's no half star. Most archaic system I've experienced in a while. Highly unproductive wait. At some point they even ran out of the relevant documents so people taking the day off had to come back. Government departments seem to have a major problem often being "off-line."
Melvin Varughese

28 July 2017

Seems to be very efficient. Transferred a vehicle within 10 minutes.
Daniel Munslow

15 May 2017

Absolutely brilliant service in and out in 45 minutes. Well run department, and excellent service from TI Morulane who was quick and efficient.
John Hefer

02 March 2017

No good to try and phone. It just rings
Marco Barone

28 February 2017

Received absolutely brilliant service from all staff but especially
MJ SETLE on Tuesday 28 February. She went over and above to help us and is a credit to the department.
Mark & Hilary

08 February 2017

Very good. Will recommend people to go and do their learners/licence there. The service is so excellent!
Dennis Lamola

01 February 2017

Best service ever form a traffic department. Well done guys. I was in and out in under an hour.
Isabelle Prinsloo

01 December 2016

What a pleasant experience! Got there just after they opened, the que's weren't that long and the staff although not very talkative was very helpful. Sorted in less than 20mins. NOTE: Card machines are available