Name: PG Glass Pinetown
Address: 139 Josiah Gumede Road, Pinetown, Pinetown, Durban, 3600, South Africa, ZA
Telephone: +27 31 701 1922

PG Glass Pinetown is a car repair, located at 139 Josiah Gumede Road, Pinetown, Pinetown, Durban, 3600, South Africa. They can be contacted via phone at +27 31 701 1922, visit their website www.pgglass.co.za for more detailed information.

Location :

139 Josiah Gumede Road, Pinetown, Pinetown, Durban, 3600

Contacts :

Added by Jopie, at 09 February 2016

Monday 8:00 AM – 5:00 PM
Tuesday 8:00 AM – 5:00 PM
Wednesday 8:00 AM – 5:00 PM
Thursday 8:00 AM – 5:00 PM
Friday 8:00 AM – 5:00 PM
Saturday 8:00 AM – 12:00 PM
Sunday Closed

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Anonymous

20 April 2022

Very good helpful service
Anonymous

21 March 2022

Great service at a great price. Mogie has excellent customer skills.
Anonymous

28 October 2021

Great service! My windscreen was repaired quickly, to the point that I can't see the chip.
Anonymous

22 June 2021

Replacement was quick as promised
Well done guys
Thankyou
Anonymous

19 May 2021

Very professional,and everyone there is friendly and helpful. Keep it up.
Anonymous

27 December 2017

Fast and friendly service. Went in my lunch hour and was done with plenty time to spare. Thank you
Anonymous

24 December 2017

The team was very helpful, actually called back and sorted out the insurance check up for points etc.
Anonymous

03 December 2017

Was not happy with the slow service I received when I went in to pg glass. Waited half an hour before I decided to call them without any answer. Later when I gog helped they said I should go to a different counter. When I finally was helped the person was friendly and helpful. He is the only reason I didn't give it a 1 star.
Anonymous

02 December 2017

Have never experienced such poor service as today. Staff more interested in watching TV and have not a clue what customer service is. They most properly make enough profit.
I am happy to take my business somewhere else
Anonymous

05 November 2017

Service was excellent and efficient.Although they forgot to tell me not to leave the windows open in the first 24 hours. Crucial information if you have not had your windscreen done before. And also they did not inform me when not inform me to fetch , I had to call them. For those reasons you get 4 stars and not 5.
Anonymous

18 October 2017

Service was efficient. Deshini was very helpful and sourced a window for my car overnight.
Anonymous

17 April 2017

Glass cut to size at a reasonable price.
Anonymous

17 February 2017

Guys did a great job, very helpful, well priced
Anonymous

08 December 2016

I phoned PG glass at 3.30pm with 2 large broken window panes tree felling gone wrong. Nervesh and Xolani arrived at 5.15pm and left at 6.45 pm. They did a superb, neat job on an extremely humid evening. Thank you PG your service was out of this world!
Anonymous

01 July 2016

Worst customer service ever service ever need franchise owner Pinetown to give me a call.
I call your branch in Pinetown yesterday June 30 and was assisted by a lady Navarna. Appointment confirmed for installation today, in cotswold downs estate Hillcrest. Consultant couldn't even confirm a time. i was given a quote and verbally accepted it as i needed the job done asap. please go listen to the voice conversation.
After got confirmation from my client who's house the installation needs to take place i called PG Glass again. The consultant was not available another gentleman answer the phone and promise to get her Navarna to call me back asap. I got busy and time pass. At 18h00 i realised PG Glass have never returned my call. So consultant Navarna didn't even bother call back on a urgent message left yesterday late morning. Should she have called back as requested the problem could have been solved. I phone again this morning no appointment was set for today according to Ashton the Ass manager. I tried to get an appointment set up for today with the correct glass for the installation and Ashton was not prepared to assist not even trying to. The only thing he did was aggravated the situation by not assisting and also not giving the client an opportunity to talk by talking over your client. which is very rude. I requested on several occasions a opertunity to talk without been interrupted but to no avail. I personally believe a person in this position should be better trained in all aspects of customer relations and services.
i am a very unhappy client and need a call from someone senior to ashton ass manager
Anonymous

16 February 2016

BEWARE this company has the worst customer service in South Africa! I called in December about 2 broken windows. They came the next day and measured the 2 windows. I asked for a quote and for them to schedule a time for the glaziers to come. They promised to call back in 2 days. Everything seemed great.

Then I waited until February for PG Glass to schedule the glazing.I made over 30 calls only to receive excuses about how busy they were before Christmas and promises that they would call back the next day. Finally I got through to a manager and she got me scheduled for the next day. I told Ashton Naiker that I was available anytime before 11am. I called that morning at 8am and confirmed that I was the next on the list. At 11, I called again to say that they were too late and there was no reason to come. The glaziers finally call at 11:30. When I speak to Ashton again, he blames me for not being at home when they came to the appointment! As if they weren't hours late. .

We rescheduled and they came this last Friday with a quotation of R700. I was fine with it. Then the glaziers come back to me and say that Ashton now says the cost has gone up because he didn't know it was 2 windows instead of 1.(they had measured in December so I don't know why this was a surprise!) The glaziers couldn't tell me the new price.I couldn't get Ashton on the phone. I tell the glaziers to go ahead because I'm sick of dealing with PG Glass and I don't want them to leave without completing the job. They finish the glazing and then say the price is R1400! I try to call Ashton 4 times to talk about the price and to find out where to email confirmation for the payment. Each time I called, they tried to transfer me to Ashton and the call was dropped. I paid by EFT because I want the glaziers out of my home and to be done. Good riddance.