I have been going to this vet hospital for about a year now. My cat is my first pet and I know nothing about the ins and outs of animal injuries. Until the new vetarnarian arrived, I have had very little concern or complaints about the quality of care and service I have received.
Last week my cat was booked in for surgery to remove a fairly sizeable abscess and I was shocked by the quality of care she received. I took her home with litter crusted in her open wound and when I took her back to remove the litter I got no apology for the uncleanliness of her injury, only excuses about “how these things happen”. I have been informed by a family friend (who has loved and cared for about 10 cats in her life) that these things SHOULD NEVER happen.
Today was her check up appointment and I was told that I needed to clean the crusted scrabs off better. Given that I’m at a vet hospital, this should have been done for me as I am openly inexperienced. My family friend helped me apply salt water this afternoon and clean the wound properly.
I really love going to this vet hospital because it’s super close to my house and with a cat that dislikes car travel, this is simply convenient. The service of the reception staff is great, but after my recent experience, I am not at all happy. Next time, I’m going to a new vet.
Thank you for still caring about our fur children xxx
Very friendly and helpful staff. Took our Yorky for a wash and groom and they finished within an hour. We got a very happy dog back. Thank you for the helpful and professional service.
Friendly, professional assistance. Well stocked shop and excellent care for animals.
Nice and convenient. Good professional veterinary care. Offers puppy classes and has a good vetshop in house. Staff are ver friendly and I found it to be a well managed facility.
Very efficient and professional.
Took my dog to Monument park after spending a couple of thousand here. Arrogant and very expensive
Professional vet
Wonderful and caring people
Excellent, personal, honest
Dr Comins is brilliant!
Great, friendly staff
Friendly service and always willing to help