I submitted a funeral claim as my mother has passed away, I received an email confirming receipt of my documents and the funds were paid into my account the following day. I really appreciate the speed with which you handled my claim.
Bad Services. Cannot get hold of call centre or offices. Staff are rude and arrogant. Keep transfering your calls. I'm cancelling everything and moving to a different company. Not worth the stress.
The WORST level of service I have received, hands down. Trying to get hold of Liberty Corporate since Wednesday, 02/12/2020. Was assisted by Agang, who I rated 5 stars on a previous rating, but now turned out to be just as useless as the rest of them. NO Communication with regards to policies. NO call answer when you phone their offices. NO call answer when you phone their call center. NO follow up on any queries. Spoke to Lerato this morning, she was going to get hold of someone and phone me 'right back', Its been 3 hours later. Just spoke to Mohau, who then says its normal to hold the line for 35 and 45 minutes at a time, as they experience high call volumes. I shouldn't drop the line after 45 minutes. How long would you like me to hold Mohau ? I've been holding from last week, are you really that incompetent. This is the level of service you can expect from this pathetic excuse for a company.
My father and I spoke to Zay Francis who was professional, knowledgable and extremely helpful. Thank you Zay!
Endowment policy funds were doing bad, and my previous broker did not advise me of this, so got those policies paid up myself and took out whatever was in the policies, at a loss. However could not get the RA paid up due to some clauses, so what a waste to wait until 55 to get my own money invested. Very bad service from liberty assigned broker.