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Added by Jopie, at 20 December 2016
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17 Reviews
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18 March 2018
This hotel’s success solely relies on its prime location and swimming pool facility. Other than that, they seem to lack in many departments. I don’t think it will be prudent to over indulge in our own experience, as personal experience often is a consequence of unique circumstances. I’d rather summarize below:
Reception staff unhelpful, ‘don’t care’ attitude
No turndown service at evening time (dirty tea cups not replaced)
Staff seem incompetent
Staff extremely loud at times
Drain smell in room
Room floors stained
All in all, not worth the extremely high rate as you walk out feeling you didn’t get your money’s worth from the whole experience.response / report this review -
18 March 2018
Birthday surprise gone wrong.
TL;DR: bad service and very expensive!!!!
My boyfriend and I visited the Harbour house hotel on the 17th of March. I wanted to surprise him for his birthday so I went ahead and made the reservation in January already.
Unlike any other hotel that we have visited the full amount had to be payed by the 17th of February. A month before check in. First warning sign.
While making the reservation I spoke to Patience. Patience never answers the phone and she is also never available when phoning HHH, the only way we could communicate was via e-mail. Is she a robot? Or does she work really strange hours? The second warning sign.
When phoning HHH I could speak to other staff members (not Patience) about the rooms. They were clueless. They couldn't tell me which room would be best? They did not even know the room names. On the website it said there was a hottub, when asking them about this, they had no clue. The third warning sign
Despite these warnings I went ahead and booked the room with Patience via e-mail. I told her it was a special occasion and that it was my boyfriend's birthday She said she would organise champagne and brownies in the room for us. I saw pictures of other guests special rooms with champagne, chocolates and the word "smile" written in rose peddels. I thought that it would be special if they could do the same for us. Little did I know
The check in time at this hotel is al 3pm! And the check out time at 11am! That is a pretty late check in for the price you are paying to stay there. I asked Patience if we could check in earlier as we want to spend the day there. The answer was no. But we are welcome to lay by the pool. I have to say, the pool is the main attraction to this place. If it wasn't for that pool I don't think the hotel would have many guests.
We arrived at HHH at about 12:30. Went to reception. They were not happy to see us! Told us we could go to the pool. They didn't show us to the pool. We had to find it ourselves. They said they will call us when the room is ready. Of course Patience was no where in sight. Unfortunately the weather was really unpleasant and we were sat in the wind outside for 2 hours.
When we started noticing other guests were checking in, we went to reception and asked them if the room is ready. Suddenly there were other staff at reception and he did not know any thing about us waiting to check in. He did not know about the birthday surprise either.
Finally we can go to our room!
What a let down. Stained carpets and floors, old couches no "smile", chocolates or champagne. Next up my boyfriend and I get our bags from the car. I pack way to much by the way. But no one helps us carry the bags. They watch him struggling up the stairs but no helped offered.
I ask the receptionist about the "surprise" and he said the will speak the Patience. They did eventually bring us brownies, but im not sure I want to eat them.
While trying to relax in our room, we where bothered by the staff's loud talking and chatting the afternoon away.
The fact of the matter is, it is not about the "surprise" it is about how you treat your guests (Taking in mind the price they payed for a one nights stay). This is our first visit here and most definitely our last. I would not recommend this hotel to any one, unless you are looking for a day by the pool.response / report this review -
03 February 2018
nice hotel with friendly stuff, the bar at the swimming pool is very nice and the food is good. they got very nice beer. rooms are clean, comfortable and big. We also had a small kitchen with oven, fridge, microwave, dishes, etc location is perfect
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27 November 2017
This place is gorgeous and situated in a prime position!! Loved it. X
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04 November 2017
By far our best place to stay whilst in Hermanus. Great value for money? Service excellence and top notch food. Be sure to give it a try
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28 October 2017
We just walked in and asked for a room, because we gave up the former accommodation (Hortensia Lodge) and we got a “luxury suite” for 2700R per night. It has been a good alternative to the Lodge (which is of course not comparable).
The Suite was quite nice, with two room, a large balcony with sea view in two directions (from the third floor). There was a kitchen and very nice Bathroom (in room tub, shower and toilet separated). The room got very cold at night, so we had to run the heater all night long. There has been a nescafé-capsules-machine in the Kitchen (but no capsules).
The breakfast was very good.
The “Infinity”-Pool is right next to the street and rather small.
This Hotel seems more than it is, but is was okay.response / report this review -
21 October 2017
Beautiful location great food and staff very pleasant and helpful
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23 September 2017
Superb accommodation within walking distance to all amenities, restaurants, pubs and a fantastic place for whale watching
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07 September 2017
Had a fantastic stay here. Super close to the famous Hermanus cliffs for wale watching, and withing walking distance of many shops and restaurants. There's also covered parking for your car.
We had excellent service from the concierge and room attendants, and spent two comfortable nights here.
Nice breakfast was also included.response / report this review -
27 July 2017
Great service, staff went out of there way to make us comfortable and they were happy amongst themselves which showed.
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21 June 2017
Great location.Room was spacious but on closer inspection things were not perfect. The room could have been much cleaner. Housekeeping is clearly skipping details.No glasses.The fridge had an awful smell. Not a single capsules for the nespresso machine. The bathroom shower seals were refitted by my husband to stop water gushing into the floor. On top off that our bath was out of order ?!.Breakfast was okay, but service was slow and chactioc.Staff was disinterested. Wouldn't return.
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29 May 2017
Comfortable rooms, great food, friendly staff! Stable, speedy and unlimited data wifi!
The room is spacious. Our hairdryer is broken but they do not have a spare one so we have to borrow the one in our friends' room.
We have a nice stay in this hotel! Wanna stay for more!response / report this review -
12 April 2017
We had a lovely weekend at the Harbour House Hotel. Friendly staff, beautiful and clean room. An ideal weekend getaway.
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05 April 2017
For location it is superb. Has beautiful pool deck overlooking Walker Bay, so you can see the whales while you suntan!!! Room decor superb, breakfasts superb. From the hotel you can walk into town and to many restaurants. A wonderful spot in Hermanus.
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16 March 2017
Accommodation and service were great
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10 February 2017
Terrible experience. Dirty and food not fresh at all. Was upgraded for no reason but 100% sure it was a downgrade.
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27 December 2016
One of the worst places I have stayed.
Bad service, bad Hotel, very noisy and directly located on one of the main roads
Beware, rooms "with ocean view" do not have a viewresponse / report this review
