Fish Hoek Veterinary Clinic

Location :

77 Kommetjie Rd, Fish Hoek, Cape Town, 7975
Added by Jopie, at 04 April 2017

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• Dawn Munro

  24 February 2018

  Dr Jean is the Best animal doctor ever. She is super knowledgeable and has a wickedly dry sense of humour. I love this practice. They are loving, thorough, professional, friendly and keep you informed. xxx

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• Alistair Clacherty

  14 May 2017

  In response to Jennifer Groth's comments, while I don't doubt the accuracy of what she says as she has quoted chapter and verse and wasn't 'venting', as can happpen, my experience at Fish Hoek Vets and with Dr Jean has been quite the opposite both in the attention to detail, compassionate handling of a dog that had to be euthanased (and a very sad family) and in other respects.

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• Jennifer Groth

  11 April 2017

  My cat had a damaged nail/toe that was pussing. First of all, the vet (Jean, Irish vet) was on the computer more than she was actually actively looking at my cat and me, to explain what was going on. I was given antibiotics to give to my cat, which was all fine and expected, and then asked to come back the following week, and advised to please NOT feed my cat the night before, in case she needed to remove the nail on that day. So I came back a week later, not having fed my cat the whole night and the whole day, only to be told she'd make an appointment for the operation the following Tuesday. So was charged yet ANOTHER consultation-fee, only to be told the same thing, that she should 'probably take the toe out'. So in I went on Tuesday morning for the operation only to THEN be told that my cat should be x-rayed, to see whether there was anything in the lung that may be affecting the toe --- why was I not told this the previous TWO times I was there? Also, then I was told he should also do a feline-aids test (which I then had to point out on the vet's lovely computer-screen, that we had already done that test some time ago). I was basically being milked right there, on the morning of the operation, for more and more money, all of which could have been discussed with me the previous two appointments! I left my cat there inspite of my irritation, and went home, but all of this didn't seem right with me so I called to ask whether he had gone in already he hadn't yet, so I went back and fetched my cat, without having the - probably unnecessary(?) - toe-operation done. I saved myself R2500, which with xrays and blood-tests would have come to a whopping and quite frankly ridicilous R4000! I understand that vets might not be people persons, but seriously a more caring attitude would have been expected and appreciated by me. But as it went, it was more like a 'money-making' scheme, and nothing to do with caring vet-care at all. Shame on you. And while I'm at it, that one receptionist shouldn't be a receptionist if she can't handle the 'pressure' of being behind that desk, answering phones and helping clients. Needless to say I will not be coming back to your practice, unless your "practice" changes. Regards, Jennifer Fennessy

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