Great staff, service minded and the gear was well functioning.
Wonderful down hill experience - we rented mountain bikes on our own and went out for a couple of hours. Thanks for great service.
Personnel très sympathique, mais malgré sa une perte d'argent, le quad dans les dunes aurait pus être génial, jusqu'a ce que mon quad prennent feu sans raison, Tout les quad été défaillant, nous devions partir pour 1h-1h30 dans les dunes au final nous avons même pas fait une heure à cause de toute les pannes, la journée été annoncer jusqu'à 17h, nous sommes revenue à 15h à Cap town, dommage
Loved the sandboarding. Relaxed and good service. Value for money.
Hi everyone,
Unfortunately I would not recommend using DownHill Adventures in Cape Town. If you do so you are very likely to lose your time and money as I did a few months ago.
My friend and I struggled from beginning to end. Staff in there is indeed nice, but obviously either incompetent or not professional, or both.
After days of patience because of both weather conditions and DownHill's lack of effectiveness, we finally got a timeslot with good weather conditions to go kitesurfing.
But when we reached the spot, people there told us there was not enough wind to kitesurf !!! They had know this since very early through weather forecasts !! But they obviously did not find it useful to warn either us or their colleagues back in CT
Additionnaly no one in Downhill Adventures in CT was clever and professional enough to check forecasts early in the morning and warn us about not being able to kitesurf !
After doing stand up paddle for a few hours, we decided to stop and come back to CT, on our way back along the beach, guess what ??? dozens and dozens of people had started kitesurfing because wind had picked up. But of course no one from DownHill reacted in time and proposed to finally go and start kitesurfing !!! These people were just so lazy and unrespectful. We were so amazed that we gave up and came back to CT.
Back in the main office in CT, we asked for refund as we did stand up paddle for 2/3 hours instead of kitesurfing for 4 hours. They did not even apologize and refused to refund the difference, they just refunded half of it !!!
When treating customers like that, you should not be surprised getting bad reviews on the web.
Worst experience in SA.