Name: Discovery Group (Sandton Head Office)
Address: 1 Discovery Place, Sandhurst, Sandton, 2196, South Africa, ZA
Telephone: +27 860 998 877

Discovery Group (Sandton Head Office) is a finance, located at 1 Discovery Place, Sandhurst, Sandton, 2196, South Africa. They can be contacted via phone at +27 860 998 877, visit their website www.discovery.co.za for more detailed information.

Location :

1 Discovery Place, Sandhurst, Sandton, 2196

Contacts :

Added by Jopie, at 02 June 2016

Monday 8:00 AM – 5:00 PM
Tuesday 8:00 AM – 5:00 PM
Wednesday 8:00 AM – 5:00 PM
Thursday 8:00 AM – 5:00 PM
Friday 8:00 AM – 5:00 PM
Saturday 8:00 AM – 1:00 PM
Sunday Closed

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Tasneem Mahomed

22 January 2021

i like to give a 00000 star, unfortunately google doesn't have that.

Once again I’m going through this problems with Discovery car insurance…

We have been waiting for the claim more than 3 weeks, and till today they are unable to assist and they are keep on forwarding the emails from one to another internally. Their claims department very slow and they are not help full at all.

Their claims consultants are useless and they are unable to understand their work – I think they must go for a classes to learn about their work in order to assist.

Unhappy customer
T Mahomed
Renate Oosthuizen

26 November 2020

I've been trying to change my debit order details now for weeks. I've completed all the necessary forms, submitted it in time, but no premiums have been deducted yet. I'm only receiving letters of threat. Can a competent representative please contact me?
I'm on the brink if losing it with your company!!
A rating out of 10? Minus 5!!
John Butler

02 November 2020

Fancy building but NO service

It feels like I have been fighting with Discovery now for more than 2 weeks over something that they should resolve within 3-5 days. On Twitter as per the photo they promised me my query will be sorted out within 3-5 business days which was fine but since 21 October nothing happened.

The call was even escalated twice and still no resolution. It really sucks if you are a customer of them, they sell you all the products but when you have a problem they don't care to assist at all.

This is the worst company I ever had to deal with regarding service. Be careful what products you get from them.
Reginald Vheriwa

29 September 2020

Getting support on phone is quiet a task. Too many voice prompts, to a point where I ended up running out of airtime without even speaking to a consultant. They should consider separating phone numbers and websites for different divisions, no one has time to listen to a machine for 10 minutes. Website locked me out for whatever reason and I cant do self service.
Marco Da Silva

29 August 2020

Posted this on twitter yesterday
=======================
I thought my days of complaining about bad service on social media was over but this one I can’t hold back.
@Discovery_SA
- you have shown how poorly you have done over the COVID period when I have to advise you of your own policies. 3 outstanding points with no answers.
=======================

the company works in silos, each department have their own systems that do not interlink with each other. Poor back-end processing.

1 medical aid claim that has taken a month to finalize thanks to twitter and 2 Vitality issues still outstanding.

One of the vitality issues has to do with vitality travel we just cant use it at the moment as com air are in business rescue and discovery dont have a plan B for their clients to use . so we wait for com air to come back online. Why are we paying for vitality ???
Antonio Vautrin

27 March 2018

for one of the largest and richest medical insurers, clearly one can see why cover is limited and the bosses get R9,000,000 a year ..oh we must not forget the benefits and massive bonuses
Sameera Hajat

06 March 2018

Radio ads are a lie. You get R20 back a month if you're lucky, no courtesy vehicle, well over a month and vehicle has not been repaired
Shawn Kegel

12 February 2018

Snazzy building, prime location-now we know where all the premiums go.
Linda Windell

06 February 2018

The most expensive medical aid, but give you no options as a customer! NOT RECOMMENDED
Gideon Ruder

19 December 2017

Discovery Vitality healthygear: I have been waiting for a few months now for my discount already. No feedback except for the times when I contact them every few weeks and the response remains "we are investigating". If the shoe were on the other foot
Christine Myburgh

09 October 2017

POOR SERVICE FROM PULANI in easter cape -- her team leader is Nicole.. Pls discovery train your people better.
Wilbert Torsius

03 October 2017

Discovery is seemingly to good to even get new clients. They requested information from me after I requested a medical aid and had a few questions, I supplied it and never heard from anyone again. Very poor service!!
Bardine Levin

10 September 2017

for one of the largest and richest medical insurers, it's extremely disappointing that one cannot get any help on the weekend. People get sick and need assistance but the web site is down all weekend and no-one on the call centre can help, they say call back on Monday or go to an emergency room. Took 5 weeks to get an oxygen machine. Fraud line does not take complaints. Shocking service for old people!!!
Theodor Teddy Harmse

25 August 2017

Discovery Health becomes quite useless in emergency situations. For everything else they are fine, but not someone you can count on to be honest. They make a lot of mistakes and miss payments requiring you to do administration and phone around.
Johan Kriek

13 July 2017

Discovery cube really has terrible opening times. Only twice a week and only for 5 hours a day??
Violet Kolesnik

25 May 2017

NEVER GO FOR THIS MEDICAL AID! YOU GONNA PAY THEM 3500R p/m AND YOU GONNA PAY TO ALL DOCTORS FROM YOUR POCKET! THEY COVER PEANUTS AND THEY F*** AROUND THEIR MEMBERS REALLY BAD.
Robert MacMurray

01 December 2016

Good service
Shabir Laing

21 September 2016

The consultant was extremely helpful and was very knowledgeable about the products and services. A real asset to the Discovery.
Clint Joseph

09 June 2016

Discovery is a great place. Beautiful atmosphere, friendly and polite people, exquisite and helpful staff.
Priyal Naidoo

09 June 2016

Great place. Amazingly, friendly and helpful staff with excellent service all around!!!!!