Capitec Bank Brakpan Mall@Carnival

Location :

Mall@Carnival, Shop 136, Heidelberg Rd, Dalpark, Brakpan, 1541
Added by Jopie, at 20 September 2017

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• Bianca Jooste

  20 July 2020

  Unclear communication and poor client service. I needed to get my internet banking pin sorted so called the centre and they advised me to go a branch, got there at Capitec Carnival where the consultant advised me to go online from home with instructions. Once I did that, the instructions led to a point where I was advised to go to a branch again. I called client services again to make sure of the next steps and there I went back to the branch with only a very rude man speaking to me as if I am a child, only hearing that I should only have used the mobile app to clear the whole problem up. I told the man that I don't have the app and unfortunately I did not have that specific phone with me, so I had to go back home, get that phone and register the app at the branch. If I only was told this from the first call I made to the centre, but 3 - 4 customer care calls and 3 branch visits of which the last was the Capitec in Rosebank Mall on three different occasions, I got it sorted. It's really unacceptable to think that I am putting my life at risk in these times not once, but three times due to unclear communication.

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• Danny Cameron

  29 June 2018

  Always super helpful, hardly a long wait time ever, issues resolved very quickly. Staff are all so pleasant.

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• Joanne Randall

  27 September 2017

  wonderful bank! top notch systems and not long or disorganized, and the staff are friendly and awesomely helpful!

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