About
Location :
Added by Jopie, at 08 February 2017
Opening Hours
- Monday 8:00 AM – 5:00 PM
- Tuesday 8:00 AM – 5:00 PM
- Wednesday 8:00 AM – 5:00 PM
- Thursday 8:00 AM – 5:00 PM
- Friday 8:00 AM – 5:00 PM
- Saturday 8:00 AM – 12:00 PM
- Sunday Closed
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14 Reviews
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08 March 2018
Huge THANK YOU to Bianca Gareeb and the team. You guys really went out of your way to assist me with my repeated issue which persisted three days in a row. Dealing with a teething puppy chewing the wires of the van (3 times.I must add lol) and a screaming husband was not something I wanted repeated over and over again. I really appreciate all your help. You all went above and beyond to help me and I can not say it enough.
Thank you guys for such excellent service and also for making this traumatic experience much better than I could possibly hope for.
God bless you all.response / report this review -
31 January 2018
Best Ford dealership. Love brining my vehicle here
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22 December 2017
I had my car keys stolen and needed to get my locks changed and a new set of keys.
I called in to get a quote for the replacement but they told me I’d have to wait a few weeks just to get a booking for a quote (so pretty much carless for a few weeks).
Understood their backlog issues but the customer service was also horrid which made things worse. I was put through to an Indian girl (think her name was Dudu). I asked her for a price for key replacement and her response was “so you’re a Ford technician? Do you know everything?” Strange to say the least!
Avoid, avoid, avoid.
Try Kempster Umhlanga rather.response / report this review -
07 December 2017
Useless service from the "service" department. When I tried to take my car for a service in September, I couldn't even get my car onto the property as it was full and I left after waiting for almost 20 minutes for service at reception as I had to get to work. When I complained I was told that mornings are very busy and I should have l dropped my car the previous afternoon, this information would have been useful if I'd been given it when I made the booking. I tried to drop my car off again this afternoon to be serviced tomorrow and experienced the same lack of service. The staff are unfriendly and unhelpful. I will be taking my vehicle elsewhere for services.
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30 November 2017
WORST SERVICE EVER!!!, BEWARE NEVER PURCHASE FROM THEM AGAIN.
Bought a new FORD WILDTRACK from Motor City in January, spent almost R560 000, driven for only 14000km , and the vehicle experienced problems in taking gears, had taken the vehicle to Kempster Ford Umgeni Road, spoke to a lady by the name of BIANCA GAREEB, and was told that eventhough that my vehicle was under a full service warranty and motor plan, i will have to pay R14000 to repair the vehicle, and that the vehicle will be ready within 1 week.
Which meant that i will be able to collect the vehicle on the 29 November 2017 before 5pm, without being updated at all throughout the week, i had called in on Wednesday to ask if the vehicle is ready, they said they were about to call me and let me know that it will not be ready , and that it will be ready on Thursday at 2pm, today i called at 13:30 , they now delay me and tell me only at 15:30 the vehicle will be ready.
DON'T EVER BUY ANY FORD VEHICLES OR DEAL WITH KEMPSTER FORD !!!!!!!!
BRAND-NEW VEHICLE ONLY 14000KM AND ALREADY NEEDS REPAIRS , AND THAT TO REPAIRS COST R14 000!
I AM SCARED TO EVEN KEEP THE VEHICLE ONCE I GET IT BACK.
NEVER WILL I PURCHASE OR ADVISE ANYONE TO PURCHASE FROM THESE PEOPLE AGAIN , AS THEY HAVE PATHETIC SERVICE, AND WE MUST CHASE AFTER THEM .
I WILL MAKE SURE I WILL TAKE IT TO THE EXTREME!!!!response / report this review -
29 November 2017
Shocking service received over the last 4 years since buying a Ford Ranger. Will never purchase a Ford again purely because of this. Inefficiency at its best. Would be interesting to compare the reviews below based on sales dept vs service dept. This would tell the real story about the service dept
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13 November 2017
I recently serviced my car at Kepster Ford Umgeni and my service advisor was Marvin Naidoo. He was patient with all my questions and explained everything to me thoroughly which I appreciated greatly. Marvin made the whole experience easy for me. The service provided by Marvin was really excellent. Thank you.
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26 October 2017
With service so good i bought a new relationship rather than a new car
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25 August 2017
Absolutely shocking service, especially from Ricardo! Not willing to help out at all. They are only worried about selling the car and they will lie to you to get the sale.
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30 June 2017
This company has a very efficient service.
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10 June 2017
This Ford dealership went out of there way to help me when i was in a jam.There only draw back is workshop parking is way to small
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22 May 2017
They have good service for customers
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01 May 2017
Excellent service and friendly efficient staff
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15 February 2017
Friendly staff. Good knowledge on their products
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