Alert Engine Parts Ottery , a Division of Motus Group

Location :

Shop B 21-25 Value Centre Ottery, Ottery Rd, Ottery, Cape Town, 7800
Added by Jopie, at 28 September 2017

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• Anonymous

  09 October 2020

  Stood very long time out on the pavement in a very very long que only to see when I finally got inside that only 2 sales persons of which one was involved in a lenthy argument with a client that could believe he had no warrantee claim on his battery, were attending to the long que. The service that day was very dissapointing

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• Anonymous

  24 September 2020

  After intervention from Marvin Cronje I'm glad to say that my faith in this company is restored. Our support will continue

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• Anonymous

  20 September 2020

  Horrendous customer service with some of the sales adviser, you ask for help to identify motor parts, just look at me like am talking rubbish, not even willing to help me as a customer.

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• Anonymous

  19 September 2020

  They had everything I was looking for for my diesel engine and their prices was reasonable

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• Anonymous

  15 June 2020

  must be the worst place to a part. a water pump was bought and returned less than a year with the first investigation i was told my head is cracked as there was nothing wrong with the pump or thermostat. i bought a new pump as i needed one. the problem was fixed.
  
  now the same pump was returned as i noticed a crack in it. a second investigation was done and found that there is a problem with the pump but it is not a manufacturer issue. what a joke. you telling me could not pick up there was a crack and now you saying there was a install issue or no coolant in the car. what a way to service customers and avoid blame. you will never see me or anyone i know.

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• Anonymous

  29 January 2018

  As a woman, buying car parts are nerve wrecking even when you know what you're looking for but these guys & girls are such an amazing help! I got everything I needed, the guy who helped me knew what I was talking about and the servic was really speedy for a Friday afternoon just before closing.

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• Anonymous

  13 January 2018

  Did not have a nice, person oriented experience. We arrived ten minutes after closing( did not know closure time ) and they simply refused to assist. We are in dire straights and as it turns out, Alert is the only spare shop that can help. I am very disappointed. I drove to quite a few other spare shops bt they could not help.

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• Anonymous

  13 January 2018

  Good service early morning. Good brands. Parking infront of store. Hit like

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• Anonymous

  10 December 2017

  Incredible service with a smile. Attendants had a personality, especially the lady at the checkout counter. Parts were well priced

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• Anonymous

  05 October 2017

  Parts are good prices, but reps don’t know much about what they are talking about

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