I recently rented an auto from Young's and had a mixed experience. We have rented bikes there many times and always found the staff accommodating and helpful. This time, not so. I called in advance to indicate we would be returning later than planned on the day of our return, and returned 5 hours after our original time of pick-up. I expected to pay extra, but was unhappy to hear that would be a whole day's rental. When asked why a whole day, the staffer said abruptly "its a whole day to me". Instead of going into the shop and buying T shirts as we had planned, we walked away thinking we'd try another shop next time. Its the off-season, and a time for a little courtesy and to win loyalty, but that was just not happening.
We rented bikes Sunday 10/1 & had the best service and easiest time with the rental. I sadly left our camera in the trailer & didn’t realize until a week later. When I called & spoke with Brett he said they had it and would be able to ship it back to us in Florida! I’m so thankful there are still good honest people in this world. They are professional and kind and deserve so much kudos for their honestly. Rent from them you won’t be disappointed!! Can’t wait for our next visit either!
My wife and I spent a sunny day in Nantucket and in the late afternoon went to Young's Shop to rent a couple of bikes. They have a friendly staff, with this guy called Jasper giving us great directions to enjoy the hours we would still had in the island. We just loved the path to Dionis Beach and the place itself. The bicycles were also pretty comfortable and well maintained.
Use Youngs, best bikes & service. I rented my bike for 2 days & only used for 1 day and Jim the manager, very nice gave me a refund no questions asked.
Great place, friendly staff. We rented bikes for the whole family and I (optimistically) got the for the whole day. We lasted less than 2 hrs with little kids, and when we returned them they automatically refunded the difference ($44). That was really nice, they didn't have to do that.
As a customer for 30 years, I've found customer service to deteriorate over the years. This season we got a call we didn't return bikes! Clearly an organizational problem. The condition of the bikes were fair, the bike we rented had a bent frame. The manager was rude and acted as though he didn't need the businessI would recommend trying another company with kinder customer service!
We rented from Youngs last fall. Good prices, well maintained equipment and a helpful staff. Made our bike tour of the island safe and great fun. Will rent there again.
Hands down best bike shop on island. Rent, buy, accessories, etc. Big repair depot in back with a lot of knowledge. Also jeeps and civics! No scooters!
My boyfriend and I rented bikes from here for 24 hours and then when we came back to return them the next day we decided to rent a Jeep for the day. Both transactions were easy, smooth, and the gentleman working were friendly and helpful. Will definitely come back next time we're on the island.
They quoted me lower prices on the phone, and then tried to upsell our children on adult bicycles once we got there. Once our credit card was already charged, I confirmed that they had in fact picked out a bicycle that was too large for my small 10-year-old. When I told the girl behind the counter that we needed to trade out the adult bike for a child bike, she acted like I was annoying her. When I asked if we would be refunded the difference (since we were trading out for a less expensive bike), she said we would be. But I could tell from the look in her eyes that she wasn't going to do it. And she didn't. So, girl who is too cool to be bothered by doing things correctly, this one goes out to you.
Only way to ride