I've been complaining about my internet since I changed from DirecTV to Comcast. I've been paying for 75 mbps and I only get 8 or 10 mbps and I can't lower my bill because they say I have a 'contract" but they don't give me any money back. It's not fair. My bill went up again almost $100 because my contract was up and they say they can give me any lower plan because I am an existing customers. I think they should have more consideration for their existing customers so we don't have to change provider again. This is very stressful. So I have to shop around AGAIN.
Thank you Marcel for your professionalism, thanks Xfinity for having in your office people who help us (the users) to continue believing in you.
Humans at the end when something we do not like we protest, however when something goes well we rarely say something, that is why today I say thank you again for your help and support.
Harry Anduze
Amazing customer service. Unbeatable prices on cell phone plans.
Good people and good customer service, except you are going to wait at least for one hour in line
EXTREME HORRIBLE CUSTOMER SERVICE!! THEY ARE RUDE AND NOT HELPFUL AT ALL!! IT'S FRUSTRATING DEALING WITH SUCH INCOMPETENT PEOPLE. THIS APPLIES TO LOCAL STORES AS WELL AS HEADQUARTERS! THEY DO NOT DESERVE NOT EVEN THE ONE STARTHE ONLY REASON THEY GOT ONE IS BECAUSE I WOULD NOT BE ABLE TO POST A COMMENT WITHOUT RATING IT.
I had to go in to cancel and return some equipment because unfortunately the new complex I live in is contracted by AT&T. I hate AT&T cable service 😫. I was attended to in less than 5 minutes and the whole process was quick and easy. The employees were helpful and had great attitudes. I honestly have no complaints about Comcast period.
My problem is not with the people in this specific store but Comcast Xfinity as a whole. Be very careful when getting into any contracts with them they will charge you extra for everything, they will give a deal that seems like a doable thing in the beginning just to find out the channels you asked for aren't even in the package you got on the first place so they will add them to your package for an extra fee and a completely different package which includes services you don't even need like a phoneline for double the money they asked in the first place. So you go with it thinking it is still doable just find out than in order to watch most of the channels you need an X1 box for an additional $10 monthly plus taxes. I didn't even wanted cable I just needed internet but that's how they get you, telling you it will be cheaper to get cable and internet. So, in conclusion I would totally recommend you to go with a different company. I could pay for their services, but I won't pay a penny to a company that lies in order to get more money out of you. Comcast, you are by far the worst company I had the displeasure to deal with. You LIE to your costumers! Your offers aren't offers at all and your costumer service is shady AF.
Today I had an EXCELLENT customer representative name Marcel!!!!. He was very professional and polite!!!. He was so wonderful that I changed my mind about cancelling service. Thank you very much!!!
I asked them to give me a better offer than paying $185 per month. The customer service guy told me there is nothing he can do. I tried this 3 times. The last time I told him that the competition was a lot cheaper. He did not care! I changed to AT&T now and will save 60 per month
Rude rude and rude. They have the poor Securitas guy also working as a Comcast sales person, so he cannot give out the tickets for service. Then, the people at the section marked costumer service just stay there making fun of the people that approach them to figure out the process since nobody is giving out tickets since the one for that job is giving parts and cables to costumers!!! They have the worst attitude, make fun of clients SPECIALLY IS THEY ARE DISABLED! and then just stay there rubbing on their beards! So glad I cancelled my service. Now I understand why the Internet from this company is so bad It must be a requirement to be lazy, impolite, and a jackass to get hired.