(Edit: Review concerning Service Department only) Honestly amazed by the service here. Not throwing the word out without meaning, I am shocked and impressed every time I come here. All of the staff are so kind and helpful. They don't swindle any money from you. There have been several times I've had concerns about my car, and they could have easily told me I needed to buy something to fix it. Every time they tell me it's doing okay. They have reasonable prices and tell you up front what they plan to do, and come out to confirm with you if they find something else they think needs to be done. If you can't do it then, they suggest when to get it done by. I've had exterior damage on my car, and they will tell me honestly if its better to get it fixed here or elsewhere. I will come here for my car as long as I possibly can.
At Wyatt Johnson Ford I have experienced great sales technique and would state that the person who has given me this is Mike Price. He is friendly and knows his job. He also is knowledgeable and does not waste your time, if one wants their dream automobile than see him. You will be glad you did.
The best sales person is Mike Price. Mike is friendly, as well as knowledgeable in selling your dream car or pick-up. He's quick in getting things done right the first time. You'll be glad that you had Mike Price as your salesman and glad that you picked Wyatt Johnson for your next vehicle.
Honored to work for such a great company!!! All because one mans passion 71 years ago to change the perception of what this career field has been tainted to be, people enjoy buying cars from Wyatt Johnson and from its staff who portray to be more than just a salesman before and after a sale!!!!!!! Come in and see all of what Wyatt Johnson has to offer while searching for your New or Used Vehicle and ask about our warranty for Life!!! We will protect your investment with a FREE Lifetime powertrain warranty that covers the ENGINE, TRANSMISSION, and DRIVETRAIN for more details come see us!!!!
Salesman, Tim Curtis, was great (new employee--5 stars to him); but his support team (the guys sitting behind the high desk) couldn't care less that we sat in the showroom waiting for them to consider our offer for over 2 hours. When they decided to do so, their counteroffer was such that it appeared as though they totally ignored our proposal. So we had no choice but to walk out. A total waste of time.
The shopping experience at Wyatt Johnson Hyundai was great overall. It initially did not start too well when the car we came to see was different than what was shown in the pictures online. However our salesman Tyler Lewis went above and beyond to address the situation. We were very pleased with the extent Tyler went to makes things right. Because of the great efforts made on his part we will definitely keep this dealership in mind for our next purchase down the road.
Was told over the phone (by Hailey) that our credit had been checked and were approved for a new car But was lied to.
Update: Sales manager called to apologize after seeing my review. He was a very nice man and offered to do anything to help. I appreciate the professionalism and change my star rating.
Our salesmen Kenneth Epley was beyond helpful. He made sure that we got everything we wanted in our car. We put all our trust into him on getting us a great interest rate and he met his promises based on all information we gave him. He was very knowledgeable and always made sure that we didn't have any questions and never made us feel doubtful. I highly recommend him when in search for your car!
I must say, in all honesty, I can be a demanding customer and considering what a large purchase I was making I was very demanding with Wyatt Johnson in several ways. First off, I met my salesperson, Lee Pollock, approximately two months before I purchased the vehicle. The problem was my wife was stuck at home so I asked him to bring the vehicle to her so she could test drive it. And he did this without complaint and my wife enjoyed the vehicle and appreciated how Lee did not pressure her to purchase the vehicle.
The next thing I did was I researched the vehicle online and asked Lee several questions via email about it over the next two months. He answered all of my emails promptly and in addition he linked me with Britney Murillo, who is one of their internet sales reps, who also did an excellent job in promptly and professionally answering my questions.
Finally after two months of researching the vehicle I decided to visit the dealership on my own and purchase the vehicle and give it to my wife as a surprise. Unfortunately they did not have the exact vehicle in that I wanted, so Lee drove to Nashville on a Friday night to pick it up and return it to the dealership.
On Saturday I showed up and we drove the vehicle and they took me to the finance department where they took care of all the paperwork. Then to top it off, Lee delivered the vehicle to my wife with a bow on it.
I am also in the process of working with their auto registration staff who is assisting me in switching my specialty plates. They are again super helpful and super professional.
Well, what did I end up with? A great car, a great warranty, and a great price. I also ended up with some really good feelings about the whole experience and was glad I chose Wyatt Johnson. I work with a lot of young Soldiers everyday and I would have no problem recommending Wyatt Johnson to them. Thanks for all of your assistance!
I purchased a 2013 Hyundai Elantra for my wife. My salesman was Adam and I highly recommend him. I do not enjoy the process of buying a car but I felt that Adam did us right and provided excellent service. I also liked our finance manager, she was very friendly also. Overall, I would recommend them and am glad I went with a local dealer. I felt I may be able to get a better deal in Nashville, but I was glad I went local, and look forward to building a positive relationship with Wyatt Johnson.
As far as the car, my wife and I love it, and I can definitely see why it was the car of the year. Plus I feel great about the warranty.
Astrid you such a good-hearted person. I truly enjoyed my experience today with you. You definitely went above and beyond to listen to our needs and get everything we wanted in a car and it shows that you truly care about your customers needs. I really love my car.
Misty you are awesome!! You took the time all day today to make sure we got the deal we wanted and went out of your way to fight for the perfect deal. Your 20 years in the industry truly shows. Thank you for the assistance and dedication to our needs.
Astrid is awesome!!!! Out of all the years we have sat at a dealership waiting on paperwork this was by far the best experience we have ever had. Wyatt Johnson is a great dealership but Astrid Johnson is by far the best and most personable sales associate we have ever worked with. Don't go anywhere else!! Thank you Astrid for being you.
When it comes to finance Misty Turner is dedicated to superior service. Wyatt Johnson is dedicated to hiring the best and they have succeeded. Misty went above and beyond to providing the best service and making sure we were taken care of. The dedication to the customer shines through with this whole car buying experience. We have a new favorite and if you do not live in Clarksville it is worth the trip to a dealership who cares about the customer. Thank you.