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Added by Jopie, at 01 July 2019
Opening Hours
- Monday 8:00 AM – 5:00 PM
- Tuesday 8:00 AM – 5:00 PM
- Wednesday 8:00 AM – 5:00 PM
- Thursday 8:00 AM – 5:00 PM
- Friday 8:00 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
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5 Reviews
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18 September 2022
Inept customer service. Every time I need an issue resolved, no one knows how and I get the runaround. You would think for what they charge, excellent customer service would be included.
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12 August 2022
I called to set up services, but received no help from the man who answered. He was rude and told me everything was online. Well, I went online but had a hard time navigating the user unfriendly website. How horrible to work in customer service but not want to actually help customers! I am going to another provider, seeing as this one can't even treat their customers respectfully.
Update: I just called back and had help from Hannah R. So thankful for her!response / report this review -
07 June 2022
Worthless customer service. Worthless all together. If you ask me for what I pay and the service I get I feel I'm being robbed.
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15 August 2019
So sad such a large corporation has such rude customer service. But then again they are a large corporation so what does it matter to them if they lose a customer.
Reps that answer the phone, when you ask about canceling your contract, they get snippy and rude.
I’ve asked them for labels to place on the dumpsters to clarify which is recycle and which is waste it’s been at least over 6 months and nothing.
We alert our property of what is what but it can still be confusing to them if it’s not labeled properly.response / report this review -
08 July 2019
Unethical. I am being billed for services that are not being provided.
The dumpster was delivered on 5/13/19. We took our fence down to allow plenty of space for them to place it. We received our first pick up on 5/22/19. When June came, I received the bill and paid it on 6/4/19, over 2 weeks before it was due for the month the of June. We did not receive a single pickup for the whole month. I sent an email 6/16/19 and was told shortly after that they will not be picking up put dumpster anymore because the driver said our street was too narrow. Republic and Tiger Sanitation both pickup without any issues. I feel that if the street width was an issues, this should have been relayed when the dumpster was first delivered and not even left. I also received an email frustrating customer service stating that the driver confirmed service was provided for 6/12/19 and 6/5/19 when in fact it was not and I had even received a call from WM stating the driver was refusing to pickup anymore. It is now July 3, 2019 and the dumpster has been sitting full of thrash for a month. I called back on 6/27/19 to see when they were going to remove their dumpster because we could not get another until they did. They said they would have it removed, but as of 9pm 7/3/19 it is still there full and smelling of rotten garbage. There is no problem with them billing me for services that they refuse to provide. I am still waiting for a resolution to include removal of the dumpster and refund of services paid for that were not received.
Update: It is now 7/7/19 and the dumpster is still sitting there unserviced for over a month and I am being billed $107 for July.response / report this review
