Haven't picked up my trash in 2 weeks on new service. Blocked times are nit followed and called to confirm they were coming today and still not picked up!!! Auto status says it was picked and wasnt!! have 2 weeks of trash sitting in container.
Always prompt, reliable, easy and convenient website and billings dept. Communicative on questions and provides prior and concise advisories if pickups are delayed due to holidays. Never once have they missed my service or failed to respond to any concerns or questions. Top rated in their industry for I know plenty neighbors who want but don't receive this same excellent service.
Very expensive trash service. Much more than any other trash pickup company. And, they charge a $150 cancellation fee if you want to cancel. Don't hire Waste Management.
After nearly 3 weeks of singing up and paying for service WM never dropped off a trash bin. Then I received an email stating I owe almost $15 more. I called to clarify what the charge was for and to notify them that we still don't have a trash bin. They said the $15 was for a service fee and told me it takes 7-10 business days to get a trash bin. So I just canceled my account, asked for a refund and to not charge the $15 because I haven't received any services. About a week later I was charged the $15 and still didn't get my original refund back. Once again I called to get the $15 back and ask where my first refund was at. I was told that they couldn't release my original refund until I paid the $15. I explained why I canceled from the beginning and I shouldn't have been charge again so I was transferred to speak to management. I was on hold for 3 hours and still didn't get to talk someone about this. (I know 3 hours is an insane amount of time to wait on hold but I was still able to work as I kept my phone on the call) I still don't have any refunds or been able to talk to someone to help me. I don't recommend this company in this town. The landfill is free and easy.
The service is dependable, but I have a family of 6, which means it's a boat load of trash accumulated each week. I tried to get another trash can added, but was told I would have to pay double the price monthly. To say that I was dissatisfied is an understatement. I will not renew my yearly contract when this year is over!