WM - Monroe, LA

Location :

6280 Millhaven Rd, Monroe, LA 71203, USA
Added by Jopie, at 22 July 2022

Add email
Add business description
Add Social Media
Add Products and Services

• Steve Weaver

  25 July 2023

  The primary issues are with drivers tearing up yard, driving onto lawn, leaving receptacle in the traffic lane of the street.
  The customer service department is great and billing is very clear with great ease of payment.
  But the pickup crews are unacceptable. Wish we had the old crews still.

  response / report this review
• San Griffin

  21 July 2023

  Everything is okay for the most part. It's been about a month now, I requested someone to come out and replace the lid on the trash can. I leave it on side of the road as requested but Noone has fixed it yet. Other than that , I haven't had a problem so far. Can someone please come out and fix the trash can? Animals get in the trash and have trash all over the yard. When it rains, water is in the trash can. We got enough mosquitoes, I'm not trying to breed any lol. Other than that, keep up the great work.

  response / report this review
• Nathan Brown

  13 April 2023

  I had their service for about a year and they would regularly skip my home, despite the cans being on the street. They'd take pictures of my neighbor's house, claiming it is mine. Calling did not help. Complaining did not help. They are polite but completely and totally apathetic and uncaring about their residential customers. They simply refused to pick up my trash unless I left the cans in front my neighbor's house.
  
  If you aren't a business, they do not care about you at all. I don't recommend them at all, especially with so many local companies who will do the same job for less and with much better service.

  response / report this review
• Victoria White

  22 February 2023

  After reading some of these reviews just now, I wish we had read them sooner.
  We were new to the area and just picked the first service that came up on our search. It's trash, we didn't think that would vary so much in service.
  We had this service from the end of June until mid September and had to cancel because our trash would go weeks without getting picked up. (We put our cans out the night before.) We called and emailed our complaints multiple times. They would state that the driver said it wasn't out. We even went as far as documenting photos of the can out by the mail box with dates and times. They still made the same claims. My guess is that the driver or crew was lazy and just claimed it wasn't there.
  To top it off after accepting payments without delivering their service, they wanted $80+ to pick up the can after canceling. We disputed the charges over the phone on the grounds that they were given more than that for a service not provided, but ultimately was told that this was policy. Our payments were automatically deducted and we assumed the last payment would be as well.
  
  We find out 5 months later that it never was deducted. WITHOUT any bills sent to us, we get an invoice with late charges added. Obviously, we were taken back that they not only never sent us notice of the original charge by mail, but after not holding up their own contract of service, they charged a can pick up and late fees.
  The first time we called, we got a lady named Trish. Let me put this bluntly, she has the worst customer service I have delt with in years. I not only have management, but business ownership skills totalling 23+ yrs. She had 0 interest in listening, but she could talk your ear off. She hung up on us after we asked for a supervisor.
  We called back again to get someone else. I wish I had caught her name because she not only listened to find out what issue we had, she took the time to look up all notes, emails, calls, etc. She addressed the issues and proficiently handled the situation even with us being frustrated.
  
  My advice, look elsewhere!! This is not worth the headache for the cheaper price. The heat and humidity will make the air around your home horrid as the trash collects. If I could provide 0 stars, I would.

  response / report this review
• Taylor Stutts

  29 July 2022

  Aside from the normal lack of concern for the trash bins they force customers to purchase yet somehow retain licenses to, WM had normally been picking up my trash pretty well.
  
  For the past 2 weeks, however, they've decided to only half-way do the job. First time, a box was just thrown on the pavement, and this week the bin wasn't even emptied.
  
  If you have another option, probably best to just go with that option.
  
  Edit: Making a swap to another disposal company and ran into even more reasons to not go with WM.
  
  After refusing to term services via chat, I called in to terminate. I had to go through 3 levels of automated prompts to get to the option I needed. Ended up getting connected to a person to get transferred elsewhere.
  
  The member services reps were nice and helpful enough, but WM is charging $75 to pick up a can I initially paid $30 to have delivered. The other company I'm going with delivered a can of the same size for free.
  
  Glad I'm swapping as it's pretty obvious their policies are set up to mirror businesses like Comcast. If you have a local option, go support those guys instead.

  response / report this review