Name: WM - James City County Transfer Station
Address: 1204 Jolly Pond Rd, Williamsburg, VA 23188, USA, US
Telephone: +1 804-554-3212

WM - James City County Transfer Station is a store, located at 1204 Jolly Pond Rd, Williamsburg, VA 23188, USA. They can be contacted via phone at +1 804-554-3212, visit their website www.wm.com for more detailed information.

Location :

1204 Jolly Pond Rd, Williamsburg, VA 23188, USA

Contacts :

Added by Jopie, at 26 November 2021

Monday 7:00 AM – 4:30 PM
Tuesday 7:00 AM – 4:30 PM
Wednesday 7:00 AM – 4:30 PM
Thursday 7:00 AM – 4:30 PM
Friday 7:00 AM – 4:30 PM
Saturday 9:00 AM – 1:00 PM
Sunday Closed

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Tim M

20 July 2023

We have repeatedly had missed pickups for our entire neighborhood and then received an email that I'm going to be picked up the following day. However, this rarely happens. I received email after email saying I'm scheduled for the next day and sometimes it is almost five business days before we are picked up.I have tried to call customer service but they do not answer. The one time the call went through I was put on hold for over 25 minutes and gave up. The email they send to rate them does not link correctly If I check I want to write a two-star. However, If I put I want to write a 5 star review it takes me to google reviews. In my opinion this is very deceptive/fraudulent in the fact that they are trying to prevent anybody from writing a low review of their service.
Jacob Farmer

23 June 2023

Absolutely TERRIBLE customer service. I reached out to customer support to resolve a missed container issue and was told I'd have to pay another $115 for a pickup after I just paid an invoice of $103 for a MISSED pickup. I was curious why I was the only one my street who uses WM. Well, now I know. WM specializes in Trash but in fact it turns out that they themselves are also trash. Learn to respect your customer base and correct your wrongs. 👎 Kelly from customer support in particular. AVOID WM AT ALL COSTS.
Heather Marfizo

19 May 2023

I'm a new customer and so far they have been very helpful and professional.
Michael Bracelin

19 March 2022

I used WM for 3 years. They are the most expensive and inconsistent of the garbage companies. I recently switched to Bay Disposal and they are $30 cheaper per quarter and on-time consistently every week for the past month. WM on the other hand missed 80% (yes, I did the math) of the pickups on the day it was scheduled from July 2021 to the end of February 2022. Half the time (estimated) they did not even send an apology email update with a time they were actually rescheduling the new pickup time to. Sometimes I had to leave my can out at the end of the driveway for 3 days before they showed up without any notice. On occasion they just drove right on by anyway (this, after 2 years of picking up my trash). They moved the pickup day in February 2022 back a day, which I thought would solve the issue - but in February they still missed 50% of the time. I cancelled (and switched to Bay at that time). Even after canceling they still charged me for the next quarter! They reimbursed the full amount after an hour of getting passed around the phone tree, and have reschedule the can pickup 4 times since the cancellation. It was supposed to be picked up today, but I still have the can…go figure. It’s become a permanent, albeit worthless, eye sore in my driveway. The level of demonstrable incompetence on the operational, customer service, & administrative side of WM is truly un-rivaled. I honestly don’t think they’re ever going to come get the can. Do not get WM (even though they make it easy to sign up) - Bay & GFL are far superior.
Fred Keiper (Minotaar)

03 December 2021

Have used them for two months now, and have had two problems. The first was the late delivery of the trash can itself, as you can see there's several issues in the other reviews. Second, and most recently, we got an email detailing that the trash pickup last week would not be done on Friday as normal, but on Saturday due to the Thanksgiving holiday. So we waited and put trash out on Saturday, but it wasn't picked up. We called and they said they tried to do the pickup on Friday, and we exclaimed "what about the specific communication you sent us?" The rep almost didn't believe us, but found the communication we were sent. Said she'd look into it. We were told that they'd schedule another pickup early the next week, but they never showed. We called again, the same answer -"it's on their schedule, we don't know why they didn't come." Three times we did this, never a rescheduled pickup.
We paid for a year of the service and I'm going to be calling tomorrow about a refund so we can go with another company. Very unsatisfied with the service and lack of attention paid to assure the customer is helped.