The customer service is terrible! It took forever to place an order and a week to process my credit card. I won’t be ordering from this company again. I can’t wait to see what happens when my order is actually delivered. Disappointed.
Best lemon cheesecake EVER! Best mixed nuts and phenomenal cheese. Delivery super fast and everything arrived fresh and perfect. Not sure what's up with some of the reviews - try it before your knock it! It's amazing!
I have ordered numerous times for Christmas gifts, however this year the shipping and order processing fell short. It took almost two weeks for a gift to arrive and then it showed up two days after Christmas. When I ordered, it was promised for delivery by Dec. 23. Very disappointed. I would have paid for expedited shipping if I had known it would arrive so late,
Let's face people! Wisconsin cheesemans food quality and Customer service diminished years ago! Obviously, there's New Management. To these managers W.C. nothing more than another "CASH COW" basically meaning good quality,good Customer service and presentation NO LONGER EXISTS!.in that case, try another company or store..fyi
Very dissatisfied with my ham purchase. Had to throw it away after taking pictures. The sauce or water that it came packed in, had saturated the ham to the point the meat was extremely dark brown about 1 to two inches all the way around the ham. With the discoloration there was also no taste to the ham. The popcorn and jerky on the other hand was delicious but would never order the ham again. Please see attached photo.
Shipping QA/QC is severely lacking. Received a warm, runny mess of a Blue Cheese order. Why? 1) They shipped 4 pieces of a Blue cheese assortment in a small cardboard box with a small icepak and some bubble wrap. There was no insulation whatsoever and the icepak likely melted within hours of shipping. 2) They shipped it by FedEx SmartPost. FedEx - another cheap shipping ploy. FedEx hands it off to USPS when it arrives in town. That's ok for my Amazon headphones- but not for perishable food. 3) My e-mail to customer service for refund still not acknowledged after 3 days.
I made an order 12/12/15 at around 10.00 am. After I don't know how long I finally got through the info to that person of mailing addresses etc they told me my order would not get to the addresses until 12/24/15 and they charged me a little over $20.00 for shipping. After thinking about it for about an hour I called to cancel that order. The person on the other end told me it would be canceled. I checked today on my order status and I see the order was not canceled and it had already been sent. Customer service said it was sent out the day I ordered but their tracking told me it had been sent out 12/18/15. I think 6 days is plenty long enough to cancel an order. I called 12/20/15 to straighten this out and they said they would refund the order amount but not the shipping. I'll never order from them again and every time they send me a catalog I'm going to send another review like this one.
Do not order from this company if you would like your order delivered to the correct address. I went over the order with the slightly dense agent who took my order on the phone. I gave her the address 5 times each of which was slower than the previous time, and I spelled it slower each time. The lady assured me it was right. My order conformation was emailed to me a day later, and the shipping address was still wrong!!! I called the phone number provided on the order conformation to give them another try on getting it right. The brain surgeon that helped me was not able to change it and get it right. I was supposed to be contacted when It was right. 3 days later I get an email notifying me the order had been shipped. You guessed it, shipped to the wrong address. Wisconsin Cheeseman customer service must be staffed by people who ride to work on those little short buses. There are several other cheese merchants that do a much better job!!!