We had to use Wilson as part of a builder agreement. It was a wholly disappointing experience. I worked with someone named Deb that made it clear she was both exhausted and hadn't had a break all day. Another salesperson was eating disgusting smelling Mcdonald's food right out on the sales floor. The entire process made me feel like I was a burden to this poor woman. When we finally moved in, one of our lights has chipped glass in the rim - and two ceiling fans have missing remotes. Of course, Wilson blames the builder (he isn't at fault - I was present at delivery and installation. The basic deal is to that there are so many better options in Kansas City - both in terms of client service and standing by a product.
My husband and I went to Wilson Lighting this evening to look over their selection. We were there for 40 minutes and saw lots of employees, but not a single one ever greeted us, offered to help, or even made eye contact with us! They actually looked away when they walked by so they would not have to acknowledge they saw us, even those who were not busy with other customers. In fact, the only ones obviously working with customers appeared to be designers people brought with them. Funny, but not really. Some of their lighting fixtures may have ended up in our home, but no. We will not be back.
I really enjoyed this store. They had a good selection, had to walk through several times just to see everything (there is so much). Quintin was helping us and was great. I found lights for my next project and mirrors for the current project. - Great Store.
Very mundane selection. More interesting things at Lowes or Home Depot
The individual that waited on me was extremely helpful. I was looking for a certain part to install a light on an angled ceiling. I was offered different options and scenarios to install my fixture.
As a homebuyer, this was the vendor for my contractor. Selecting options in store went ok, but we didn't find everything we were wanting so left a few fixtures undecided. Couple of things we were informed about when doing so. 1) If we changed our mind after our fixtures were installed it would be a 15% restocking fee, and 2) we could browse their website to find the remaining items. The website was abysmal and you can't find the in-store items. A few items we selected we were later informed were discontinued. We did finally manage to find a few items though. Since this was part of the homebuying, they directly installed the lights during the construction. Once we saw them in person we didn't like them and wanted to return them. This is the point they informed us that these items had to be externally sourced and since they were installed, they would charge us a 40% restocking fee. Ridiculous! I've had far superior service and cost with non-specialty online retailers that carried similar stock. If you get stuck with this vendor through your homebuilder, I highly recommend you request a new vendor. They may be friendly to the builder, but that service doesn't extend to the homebuyer.
What they stock is similar to what other lighting showrooms in the area have. I have had good and not so good experiences there, best advice? Have an idea of what you want before you go or else you will pay too much.
I'm an electrician and I've had many builders purchase fans and fixtures from Wilson's but I personally had never been there.
Yesterday I had a customer take me for a ride to Wilson's and I can now say that I see why so many builders make this their go to place. The prices on fans where quite reasonable and their selection I believe is second to none in the Kansas City area. I would highly recommend visiting here before you even look at Home Depot or Lowe's.