Honestly if I could rate a zero I would, the customer service is horrible, the manager that was working customer service was completely rude and disrespectful to me, I overheard people talking and I believe her name is Madison. Anyway I am very displeased and do not plan on shopping at this store from now on.
One of my favorite grocery stores- EVER! Every single time I go in there, the items in after are on sale! The meat selection is fabulous and the butchers who work there are very knowledgeable and helpful! Nicest people in the world!
Yes, Hen House is Exstremly expensive!! Great bakery & produce! Manager Antonio is awsome. Everyone is very nice & helpful.
Love the meat department. Nice big store and friendly employees. Some things slightly higher, but I find the quality of meat to be the best around.
Hen House's customer service is top-notch. If the (numerous, readily available) employees are not happy to be there, then they are doing a darn fine job of faking it. I suspect they are not faking it. Hen House has some of the best produce and fresh meats in town and I swear on the Holy Bible that I'm not just saying this because I have a crush on one of the butchers (really, the customer service is that good!) Seriously, he's adorable
*ahem* What was I saying? Oh yes, prices. Hen House does not deserve its reputation of being overpriced. Perhaps once it did, but in the past couple of years, the prices at Hy-Vee and Price Chopper have gone WAY up. So if prices are roughly the same all all around, why not choose the store that is clean, well-stocked, and well-staffed?
Review from a previous employee, this company is a great company to work for, pay may not be much, but they do what they can for being locally owned local franchise. They treat their employees well and in turn their employees treat their customers well! I'd shop here time and time again, if I could afford, because most items are from local sources, and I love that, my bank account just doesn't always love the prices. High prices means high quality though, and hen house proves that!
I don't do a lot of shopping here because the prices are a bit high, however, you get what you pay for. I typically visit Hen House for fresh produce and meats. Their produce is by far the best in Merriam.
Nasty hassle when returning orange juice that was sour and bad, even though it had more than a month to go on the freshness date. Front End Manager had to lecture me about their refund protocol. "You should have called us, so we could "put it on 'the brain'", whatever that means. I have been shopping at Hen House for 25 years, and never treated like this. Simple refund on a defective product, but she felt it was necessary to give me a lecture.
SoI went up there to buy some breakfast items. Bought some bacongot homeit was expired. Called up to customer service and told her what happened. She said "ok ill let them know." She wasnt even going to ask me what kind of bacon. And she didnt even ask me if I would like to exchange it. $8 wasted. Crappy customer service for an already overpriced store!
I rather shop at Hen House over Price Chopper and WAY WAY over hyvee. The Hen House Card allows me to save on an average shopping spree , anywhere from $24 to $42. For me an average shopping spree normally would have cost me $120 to $130 but with the card I am able to keep it below $100 and that is without any coupons.
There cashiers are all very nice,polite and very helpful with anything you may need to ask of them. You will never see them chatting or just standing behind their registers or have to wait for a cashier to get there unlike OTHER stores. As soon as their lines are empty they come to the end of their lane to either grab the next person heading to check out or will ask if they can help you find something MY FAVORITE LOCATION IS ON ANTIOCH by Home Depot,GO TEAM HEN HOUSE