Keith was extremely patient while I made up my mind about which car I wanted to drive home. He went through all of the options with me and answered any questions I had. We are returning customers and highly recommend Keith Hollingsworth!
I was called to make a service appointment. I told the scheduler or whomever made the call that I would come in and wait. I was given an 11:00 time. On arrival, I was told that the ENTIRE service staff went to lunch at 11:00 and that I would be waiting at least 2 hours. The scheduler was happy to sell me anything I wanted and then when I showed up at the dealership, it was a total disconnect. This is the third poor service experience I've had here. I won't be returning. Too many other poor customer service experiences to type. I'm done. I'm heading back to Voss. They treated me well and valued my time.
White Allen was the fifth dealership we had visited during my vehicle search. Steve Bowling made it our last. He went over and above to make sure our experience was pleasant and we left feeling we got the best deal possible. He never rushed us and took the time to be sure we understood all the features on my new vehicle. When we had a minor issue, Steve went over and above again to correct it. I am thoroughly satisfied and will be returning to Steve when I am ready for another vehicle.
I am very happy with my Chevrolet Traverse purchase at White Allen. Steve was our sales guy and was very helpful. He made sure we had what we wanted when we walked out the door. He never rushed us on choosing or no matter how many times I was not sure what I wanted lol. I received a follow up call a few days later from him checking to see if I had any questions, that's was impressive.
White Allen is a top notch dealership. I felt like Mark Thomas and the rest of the staff worked hard to get me the best deal. I even left a CD in my trade in and Mark kindly drove it to my house nearly a 30 minute drive for him without my even asking. Above and beyond service.
Gary Reed was an excellent salesperson. He went above and beyond to sell me my very first new car. I was satisfied with my purchase and I would recommend anyone to him. Thanks!
They had a specific car I wanted. I knew more about the car than the dealer did. When I pointed out something wrong he said it was normal. It had been there on the lot for over 180 days. They would not deal on it and low balled my trade in. I found the same vehicle at another dealer further away. They gave a better deal and $2k more on the trade in. My monthly payments would be $130 lower per month.
My new equinox is perfect and the staff went out of their way to make it so.
I was 400 miles from home when I had a problem with my Volt. They picked up and dropped off the car so I didn't miss my seminar. They did not fix the problem because of a part availability issue. They did assure me the car would make it home, which it did. Thanks!!!
Bo gave us a great deal and got it done, with financing, on a Saturday afternoon. We drove home in our new pre-owned ride. Great job.
I am loving my new/used 2014 Malibu!! Doug was exceptionally helpful, patient and explained every aspect of my new car loan! He was not pushy whatsoever he treated me with respect and I knew he truly cared to put me in a vehicle that would be nothing less then dependable! He got me what I wanted and in a car I wanted. I recommend White Allen Chevrolet and Highly recommend Doug! Thank you again Doug!!
Heather McCabe
I had scheduled an appointment for 8am because there was a loud noise coming from the front of my vehicle. Around 3pm they let me know that they had to replace the hub bearing and I gave them the ok to fix it. They said they would call me when it was ready. I called at 6:30pm and was informed that the service department was closed and opened at 7:30am. Not one person informed me that this was an overnight deal. I was suppose to go out of town at 6am the next day. A heads up would have been nice. I think that informing someone that their vehicle will be there overnight is a pretty normal request. Most people who work 40 hours a week and have busy lives, like to be informed when they will be without their vehicle so they can make other arrangements.
I also bought my lease out of my vehicle here months ago. (Leased my vehicle somewhere else). The guy who helped me was incredibly nice but the whole process took 4-5 hours on a Saturday and there was only 1-2 customers in there that whole time.(no fault of the man who helped me, he kept apologizing and was very nice, the waiting was beyond his control)