Westbury Veterinary Clinic

Location :

1497 W 5th N St, Summerville, SC 29483, USA
Added by Jopie, at 23 September 2016

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• Jay Carter

  25 June 2017

  Wish I could give it NEGATIVE STARS!
  We have been taking our dogs there for over 5 years. And Westbury's is not close to our home nor easy on our pocket book. One of my poor dogs is allergic to grass and chews her feet until they bleed, all day, every day. She has been on the same medication for it for 4 years now. We called in a refill, which keeps going up in price but i digress, last week and they say it will be ready for pick-up the next day as usual. My wife goes out of her way to get the medicine the next day and they only give her a 4 day supply (we have always gotten a 21 day supply). She asked why only 4. They said that's all we can get until we pay to have a yearly exam!!! Why didn't anyone tell us that on the phone the day before? What if we did't have the money for all that within 4 days? Did I mention they are grossly expensive way more than other vets! They are doing nothing but holding my dog's medicine hostage until I pay up!
  They could care less if my chihuahua chews her paws off!!! All they care about is $$$MONEY$$$! I clearly see now that they have absolutely NO compassion for animals. They would rather hold my dog's prescription hostage for hopes I fork over $ to them within 4 days, than to just ask me when would be convenient for me to schedule for my dogs annual check-up. Both my dogs are healthy, up to date on all their shots, we paid to have them microchipped, had teeth cleaned, etc.
  What's the moral of this story? Well I have an appointment for BOTH of my dogs to have an annual exam TOMORROW! Guess where NOT AT WESTBURY'S!!! I promise that Westbury's will never get another penny from us, and I will gladly pass my 100% honest, first hand experience to anyone with a pet to deter them from that place. I've put up with the rude girls that answer the phones there for way too long anyway, and did I mention the high prices? So Westbury's did me a favor. When you put making money, and trying to back me into a 4 day corner with absolutely no warning or common courtesy, before the wellness of our pets that we think of as our children, then I see the real you, and it is DISGUSTING and you should be ASHAMED! Good day sir.

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• GA

  22 April 2017

  I love this place. I have always taken my cats here. I am able to be fit in last minute when i have an emergency, they are always willing to help. The vets are so great with my cat, especially with multiple visits lately with his issues and are always helpful and walk me through optional procedures and what their opinion would be for taking the best route to not break the bank. Will keep coming back and recommending this place til the cows come home!!! My cat Squirt is also very thankful!

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• Gayle Burns

  19 March 2017

  I have been going to Westbury Veterinary Clinic for over 20 with a minimum number of 30 cats per year and always satisfied with the services provided by the Haynes's. Since the new owner has taken over their prices have become ridiculous. One week I was charged $275 for an abscess. A month later I was charged $530 to lance an abscess. No blood work or tests. Just lance an abscess. A charge of $15 because I came in without an appointment. They suggested that I leave the cat so they could treat him later in the day. This earned me a "daily hospital" charge of $15. Double charged for "waste disposal fee" whatever that is. I immediately had my 30 cats' files sent to a different vet who has reasonable fees and a stable staff. I went to Westbury each month and each time there were new employees. That says a lot about the management of the practice that no employees stayed for longer than a month. I paid Westbury several (seven to ten) thousand dollars each year. I received no inquiry from Ms. Austin as to why a 20-year client would move to another vet. Obviously they have no concerns about losing my business. Now I'm sure their prices are going to increase due to lost income as reviews continue to be negative. If I could give a zero rating I would.

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• Munkle Jason

  31 December 2016

  The veterinarians at Westbury are the best in the Summerville/Charleston area. The care and consideration the staff provides is unparalleled. I wouldn't go anywhere else!

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• Samantha Harter

  15 December 2016

  I have been a repeat customer for many years and have had no complaints about the services I received. After today, I will no longer be a customer.
  
  I was not pleased with the amount that they charge for their services. I visited today with my elderly dog, as she had not been eating or drinking. I was shocked when I received the bill because they had performed some services that I did not authorize. I tried to bring this to their attention and discuss the price for this service. When I attempted to negotiate the price, even offering cash, they refused.
  
  While I admit fault in how I responded to them, I felt that they could have negotiated the price, as I have been there many times and have spent copious amounts of money. In the end, they were unwilling. I feel as though they do not honor repeat customers or even give consideration to customer loyalty.
  
  These are the reasons I will no longer visit them and will not recommend them to my friends and family. They are too expensive and it seems that they care about how much money they will make and not about the health or well-being of the animals or their owners.
  
  If the owners wish to speak to me about this issue, they can contact me at the number they have on file.

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• Kellie Sharib

  07 December 2016

  The doctors and staff have always been wonderful to all of our cats. They were so kind when we had to make the most difficult decision that a pet owner ever has to make. The staff was also wonderful in helping me sedate 5 cats for an 8 hour trip during the hurricane evacuation. If you are looking for a supportive and caring veterinarian for your pets, Westbury is a perfect choice.

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• Linda Campbell

  02 November 2016

  I was in there about 3 or more months ago to get my dog a rabies shot and I had called and asked how much a 3year shot was and I also asked how much a 1 year shot was and I had said let me think about it. And so I had told her I wanted to do the 3 year. Well when I got there they always ask me what I'm there for before doing anything. Well they did not do it at that visit and I could not afford the 3yr and before I could say anything they had given it to her and made me pay for it when it was not what I could afford or was going to tell them to do!! It is always good to ask the client what they are there for before taking the dog back and just doing it. I was NOT happy at all!! Very pissed!! And so now every time I go there I ask them what they are going to do before they take my dog!
  
  (P.S I keep coming back because Dr.miller is always awesome!!!)

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• Savannah Bertoluzzi

  30 September 2016

  all of the family takes our dogs there. Best prices especially compared to Mt Pleasant

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