Walgreens

Location :

15 E Main St, Madison, WI 53703, USA
Added by Jopie, at 08 February 2021

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• Katie Careaga

  08 September 2022

  I'm sure she was overworked and hungry, but I arrived at 1:20 p.m. to pick up an urgent prescription, apparently was at the wrong window, but no one told me, then the pharmacist curtly told me to "get in line" and that they close at 1:30 for lunch. I got to the front of the line, she asked me for my last name, then refused to give me my prescription, because she didn't have my insurance information entered. Then, when I started expressing my customer service complaint, she called a manager, which was fine with me, but again, apparently it's all about blaming "corporate policy," which is probably fair. He said all Walgreens in the area close for lunch from 1:30 p.m. to 2:00 p.m. (I'm new to the area) and that it's posted everywhere. I checked hours on Google yesterday afternoon, finding that they closed early. I do not see anything here that says they close midday. FYI--it does, and this should be added on Google. Walgreens corporate policy-makers: Would it be possible to have properly staffed pharmacies in which workers can rotate their lunch breaks so as not to have to close entirely? And maybe they'd be happier and kinder too. Culturally, it would not be so surprising if, if lunch closure is necessary, to do it at noon or 12:30, 1 p.m. at the latest. Moving forward, I will take my business elsewhere to a community pharmacy.

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• Lauren Poole

  18 August 2022

  Went in for a few things and received great service from a gal w colorful braids.
  Maybe the most clean and organized Walgreens I’ve ever been to.

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• Benjamin Hafer

  12 September 2021

  Another one star review for this location. The lead told me that my medication for my cat was out of stock, but I could buy one twice the price. When asked if another location had it, she said “well are you worried about your car dying or saving money?”
  
  Absolutely unprofessional

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• Katrina Harms

  03 March 2021

  I came in to get my vaccine and the crew of pharmacy staff were incredible. Walgreens, you need to double, no, triple their pay right now. These gals have been working all hours giving vaccines on top of their regular work and being respectful professionals. The pharmacist herself was administering vaccine on top of her other work. These are our essential workers. Walgreens, take care of your staff. They are getting us through this pandemic and keeping us safe. Bless them all.

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• Sean Kelly

  15 February 2021

  The pharmacy staff are reasonably pleasant in person but absolutely can’t be bothered over the phone. They do not have a customer service mindset and I will be moving to a different pharmacy even though the convenience of this location is so great.

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