(Came in Yesterday) I've become a regular. Great place to get an oil change, tire rotation, and inspections.Great staff who are knowledgeable, caring, and personable! Thanks guys
Quick. Honest. Good price.
Over $100 to replace headlight bulbs!. These bulbs are are $16 for the pair and this place charges $30 each plus installation. Give me a break, save your money and order them on Amazon they are easy to install!
Fast customer service! Exactly what I needed and I was in and out. Offers complete car service although all I went for was emissions. Helpful and courteous. Will be back.
Always comes here for safety inspection and the staff is very nice. Very clean facility with Free WiFi and coffee and my car gets serviced in a timely manner all the time except at the end of the month (which is expected due to the amount of cars being serviced).
Three times I bring my truck in to fix the headlight, each time you say it's good. Next day it's out again. Stop wasting peoples time.
I have brought my vehicles to this shop for years and never really commented on the quality and excellent service that I have received. However, this time is different and I will commentI had ordered new wheels for my truck and I called to confirm receipt of the wheels and was greeted very professionally and welcoming by Kilroy. I then took my truck in to have the wheels installed and spoke w/ Turk. Turk took my information and got me setup for an installation. They unfortunately do not have a 'touchless' tire mounter and informed me w/ this up front and advised me of a local shop that could assist. So, rather than just changing the wheels/tires and possibly damaging the wheels they asked the appropriate questions and arranged service. Now, with the wheels and tires ready to goTurk called to inform me that the lug nuts did not fit and sure enough, the company where I had bought the wheels from had shipped the wrong lug nuts. Turk, talked me through options and even suggested that he might be able to assist. But, I contacted the company from where I bought the wheels and they informed me that they could get the lug nuts out and to me before the weekend. Then the next day, I checked the tracking and wrongthey were scheduled for Mondaythat meant my vehicle was going to be stuck at VA Tire and Auto over the weekend. I called Turk to let him know and he took it upon himself to follow-up again and spoke w/ his service manager Chris and the team at VA Tire and Autofound some lug nuts for my truck. The team Turk, Ty, Justin, Chris and the folks in the back got my wheels and tires mounted and to me before the weekend. Thank you VA Tire and Auto for all the service w/ my recent visit and ALL the prior ones.
This is the only place I go to get my car serviced. They always to a great job and get me in 'n out in about an hour. Ford's Fish Shack is a short 1 min walk away and a lunch there takes almost exactly as long as the oils change and tire rotation.
Went in with a nail in my rear tire (less than a year old - on my Vette which is a weekend driver for the most part). Guy told me it was too close to the side wall and that I'd need a new tire. I had road-hazard insurance on the tire, so I got a new one and took it to my shop down in Woodbridge. They proceeded to fix the flat with the nail and now I have a spare tire - thanks for nothing VA Tire and Auto (the one in Gainesville/Bristow isn't any better)
I had a great experience this afternoon at this location and felt compelled to share. My low tire pressure light had been on for a couple of weeks so I filled up 3 out of 4 tires. I was unable to fill up the 4th tire due to the hubcap being installed too close to the tire valve stem. I wasn't sure what to do about this, so I popped into this shop to see if anyone could help me. Majdi was wonderful!! He came out, adjusted my hub cap right on the spot (who knew it was so easy!), and then helped me fill the tire with air. He also checked the pressure on all of my tires, and it turns out I had overfilled a couple of them. Finally, he went to grab me a couple of replacement caps for my valve stems. All of this was done at no charge and in spite of the fact that I was not there to receive any additional services. It's things like this that stand out to me and I will definitely be back when I do need work done. Just wanted to share and say thanks very much for the excellent service!
They never want to honor the Good Year Nationwide Warranty program for complementary tire rotations; I have to do THEIR job for them and contact Good Year and hand off my cell phone to the service writer who is incompetent and does not want to do his job. Every time I go I am instructed something differently in terms of where to put my car even though it's the same service each time. When I pointed out this discrepancy to the same service adviser who told me something differently the last time, he said what he's telling me on this date is "company policy." The advisers have also told me appointments are pointless as people who walk-in get priority over an appointment and if they park their car in the line ahead of me even though I have an appointment and should take priority, that person gets service first. They also put on a new tire covered under the warranty, but failed to balance them all so my car began to shake above 50 mph. I will NOT be returning to any of the locations for ANY reason.
EDIT: I am now a loyal customer of Hogan and Sons, Sterling location, and I haven't returned since to VA Tire and Auto since I originally posted this review over a year ago. If you want timely service and service advisors who don't try to sell you a bunch of unnecessary services or discriminate against and/or take advantage of you because you're a female, this is your place!
I came here back in April 2016 with a modified car expecting to pass state inspections. They failed me because my catalytic converter did not "look like a catalytic converter." That was one of the stupidest things I've heard all year. I left that place dumber than I arrived. The person in charge failed me without care for explanation or reconsideration. "That car has no cat," was what he said and that was pretty much final. I believe he was the manager on duty.
Anyway I took my car to another shop the next morning and did my state inspection AND emissions test just for the hell of it and I passed both This goes to show the annoyance, highly intolerant, incompetence, and arrogance this team had toward me as a customer. I will never return here. Do not come here if you have done anything to your car, like adding a seat cover, or you will fail.