Always friendly and professional, and getting a free loaner with scheduled service is always nice.
Great service & knowledgeable staff
The world's finest refinishers walk through those doors! Rudy and the gang run a tight ship. They are meticulous about the quality of repairs. Highly recommended.
Had some issues after repairs were done but it looks like it was something that was missed. They worked with me to get this issue taken care of. They offer a free loaner if you print their website that has the offer on it and mention it when you bring it in.
My husband had been there on a Friday to talk to someone about fixing our car so I went there the next Monday to drop it off. The lady sitting on the left was not busy so I approached her and explained my husband had been there, talked to someone and even got an estimate so I told her I was there to drop the car off. She replied she didn't have any information on the computer and I couldn't just go there to drop off and leave. That's when thing started to get ugly. I tried to explain to her that since we had a paper with an estimate that means someone got the information about our car so I asked her what do you need from me because I'm on my lunch break so I can't stay here all day. Gave her all the info and still waited there one hour for her to give me what papers she needed me to sign. Apart from that she was extremely rude and even though I had told her I needed to go she kept saying you can't just come here and ask someone to jump and expect them to do that. Lesson learned! Not coming to this place anymore whatever I need to get done with my car.
Overall customer experience was underwhelming. I had extensive front end damage back in January. They had my car for about a month and were friendly and somewhat communicative through the process. Once I got my car back though, I immediately noticed a difference and have had to bring my car back, now, 5 seperate times. (For things that were simple, like not ever putting a dipstick back into my car, to, more serious things like my struts and transmission acting funny) Throughout the last several months, I have only grown more frustrated with their interpersonal skills, timeliness and communication. I finally called my insurance company, and made a complaint with them about the body shop.
I can't speak to the quality of the actual work this shop does, because I never got that far. The woman in their body shop was so rude I could not bring myself to give them my business. I don't need to speak with Susie Sunshine. However, I don't expect to be scoffed at and treated like they could care less about earning my business. Customer Service is just not this ladies calling. Not quite a people person, or even close to it for that matter. No worries, there are plenty of other shops out there who I can work with, and bonus they're capable of interacting with me without having an attitude.
Fast , friendly service. Brought vehicle in for front fender damage, Associates were very professional and personable. Repairs exceeded expectations. Looks like it just rolled off the factory floor. Great job to everyone involved!