United Structural Systems of Illinois, Inc

Location :

2124 Stonington Ave, Hoffman Estates, IL 60169, USA
Added by Jopie, at 16 February 2020

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• Anynomous

  09 July 2022

  We had United Structural Systems of Illinois, Inc complete a three push pier foundation stabilization project for us on our rear addition. They understood the problem we were faced with, were open to discussing the best possible solution, were professional and informative as well as competitive in pricing. The crew did a great job and were patient with any questions we had during the process. I would highly recommend this company, we were very satisfied.

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• Anynomous

  13 May 2022

  Did not show up for estimate appointment or call to advise a reschedule.
  No call no show.
  
  Edit.
  I just want to note while the below response from is accurate, we did not get a call back until after the negative review was posted. Appointment was Monday, review was posted Tuesday, received a call back Wednesday.
  I work in logistics and can attest to scheduling mistakes, which I have made in the past. My frustration was the lack of a proactive courtesy call prior or on the day of the appointment.
  
  I will review your estimate and will contact you if we decide to go that route, thank you Rick.

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• Anynomous

  26 August 2020

  I found a crack in the ceiling and got concerned. This promoted a google search and a call to a few professionals. USS was the first to come out.
  
  Rick is super knowledgeable. I showed him everything I could think of and he inspected many areas of the home and what it came down to was drought.
  
  I cancelled the others since no work is needed for repair or a serious issue.
  
  He didn’t try to sell me anything. I offered to pay him for his time. He politely declined.
  
  Great job. Highly recommend!

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• Anynomous

  16 July 2020

  I had repairs done by USS almost 20 years ago. The work is still intact and has stood the test of time.

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• Anynomous

  23 February 2020

  BEWARE!!
  Had an appointment for an estimate that I spoke to company about twice earlier in the week. I explained that this estimate needed to be done by today as we were in very tight time crunch to get the fix done before our closing. The woman stated rick would be there between 10-11. We sat in a vacant house for over 2 hours no phone call no contact whatsoever and he never showed up! It is now 4pm and we still have had no call. Totally wasted our Saturday afternoon. As a daughter of a general contractor I am appalled at the lack of professionalism or respecting a clients time. Find another contractor so you are not disappointed! If this is how they treat a customer trying to get a job just imagine once they have your money! Zero respect for the customer even after promising to be there and claiming to understand d the urgency of the job needing to be done. Wish I had read other reviews before trusting them!. BEWARE

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