U-Haul Moving & Storage of South Fort Myers

Location :

11401 S Cleveland Ave, Fort Myers, FL 33907, USA
Added by Jopie, at 22 July 2016

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• Steve Stevenson

  24 September 2017

  This is for a hitch and wiring installation. Go to the end for the review UHAUL on 41 in Fort Myers.
  
  On Thursday, 9/14, Jesse at UHAUL on Peachtree installed a hitch and wiring. After I left the shop, some of the dash warning lights turned on. Thinking I could have a coincidental problem, I had a mechanic read the computer for error codes. He found one, an error in the stop light circuit. I called UHAUL and described the problem. Jesse said he was sure he installed the wiring correctly, but after I described what I’d found, he said would make an appointment for the next morning, Friday, at 7 AM for his manager, Dion, to check the installation in case the manager might find something Jesse missed. Jesse called again and the manager was unwilling to check the installation, but Jesse said he would check it at 12:30PM on 9/15. Jesse had already said that he had installed everything correctly and was sure the problem was not his installation, but Jesse had no other ideas. Since I was not sure about what would be accomplished by Jesse, I called UHAUL on Peachtree on Friday, 9/15, around 11AM to talk to Dion. UHAUL’s answering service took the message. As of today, 9/23, Dion has not returned my call.
  
  We were in Atlanta, hiding from Irma that had hit our SW FL home. We were anxious to get back so we left on 9/15 and returned to FL. Our Atlanta mechanic said the error was unfortunate since it meant the ABS and traction/stability systems were turned off, but the vehicle would make it back to FL. Fortunately he was correct. I explained to Jesse several times that we wanted the hitch on Thursday so we could leave for FL on Friday, so UHAUL in Atlanta was aware of our situation.
  
  In Fort Myers, I went to my local UHAUL, explained the situation and asked if they might be able to help. Instead of washing their hands of the situation as Dion did in Atlanta, they said when they got power and Internet back, they would be glad to check it and would certainly be able to fix it. A few days later, they did. They discovered the problem to be an incompatibility between the UHAUL wiring harness and the Philips brand replacement LED brake/taillight bulbs for this vehicle. Changed to standard filament bulbs and problem solved.
  
  So a giant raspberry to Dion and UHAUL on Peachtree Road for this one for just washing their hands of even trying to help. I guess as long as you are SURE that nothing will go wrong with your installation, they are OK. But for any assistance if something goes wrong, forget about it. If they had helped after the initial install, this would be a 4 star.
  
  HUGE kudos to Marc and Chace (hope I spelled those right) at UHAUL on 41 in Fort Myers. It was a puzzling problem but they got it straightened out and did it cheerfully.

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• Michael Bacigalupo

  15 June 2017

  Put a hitch on truck. Everything went as planned. Had waiting room. Process simple & easy.

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• Shara Ray

  10 May 2017

  Melissa exceptionally helpful providing quotes and general information!!! We will be using UHAUL by Page Field to fill our propane needs

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• Corey Grant

  04 April 2017

  I know the guy that owns and operates the place. They are great and vehicles are always maintained. You will not have an issue here

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• Aaron Hendrickson

  15 February 2017

  Customer service was good, the problem was with the truck. There was a fuse blown, which I understand and accept. My second issue was a bit more troubling, at some point in our trip the truck wouldn't start, while waiting for Roadside I just decided to open the hood to see if there was anything obvious and found that the leads to the battery were barely connected! This type of problem should have been prevented with a routine once over. Dangerous.

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• Cosmic Head

  29 July 2016

  The rental was fine. I just didnt like the fact that they waited 5 days to take the money from the card. I thought it was a done deal when I returned the vehicle

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