Amy was our Rep and she did an amazing job. She got me all set up during check-in and when it was pouring rain at drop off she did all the work - even though I offered to assist. Super nice, I'll definitely recommend this location to my family & friends!!
Horrible customer service. Had an issue with a hold they had on my debit card got yelled at then hung up on because I wanted to know why when my bill was paid in full. Then took two weeks to get them to reverse the hold.
I got a hitch and wiring put on my car from this dealer in June of 2017. The first time they installed the wire they had the wire resting on my muffler in 2 places!!! The wire melted So I took it back in The cut the existing wire and had to reorder the wire After 3 weeks they finally got the wire in Put it in and taped it to where they cut it Now under my car I have 2 wires taped together. They couldn't rerun the wire from the battery to my taillights. I go back there.. And the guy told me that is Okay. Yea its okay til the warranty is up! Then when the tape falls apart I'm paying to get it fixed. I asked for a manager and he wasnt there. Waiting on him to call me now. Not pleased!
My boyfriend and I have used there services twice. Both times, the staff was very friendly, knowledgeable, and extremely helpful. The store is always clean, both inside and out. I plan to continue to use them for all of my moving needs.
Always professional. Have rented trucks and trailers. Very happy with there service
My first time using a U-Haul service the people there were super nice in work with me I needed to rent more equipment the following day and will continue to use their service in the future. My only complaint was renting a self storage pod was not a seamless experience but if I ever need to do that again I'll know what to do.
My rental was perfect. In fact, I had two rentals in the same week and both went great!
The staff was very professional and friendly. I checked in online which made the process very fast. I will definitely rent here again.. if i ever need to.
If you need propane don't waste your time. 3 times I have come to this location and they are under staffed most days. When you do have the chance to interact with someone they a super friendly and helpful.
I have rented several times from this location. They have always been helpful. It was interesting observing improvements to the trailer storage area. Entirely paved now.
Flawless transaction. Very kind and personable staff. Management went above and beyond the call of duty to take care of me. I have utilized several different U-Haul locations within Fort Wayne and this one is by far the best across the board.
Denise helped me with a trailer rental. She was very nice and helpful.
Truly one of the worst customer service experiences I've ever had. We rented two U Boxes several months ago. That process on the phone was quite simple with the national office. Once I arrived at this location they acted like they've never dealt with people before and had no idea how to go about their business. Today when I picked up my two boxes to get my stuff back it took them 90 minutes to put the boxes on a trailer. At one point he asked me what I was towing the trailer with when I had already reserved a truck by phone a week ago, and had just talked to him about the size of truck minutes before. Not sure what they're smoking but I don't want anything to do with it.