About
Location :
Added by Jopie, at 06 September 2016
Opening Hours
- Monday 7:00 AM – 7:00 PM
- Tuesday 7:00 AM – 7:00 PM
- Wednesday 7:00 AM – 7:00 PM
- Thursday 7:00 AM – 7:00 PM
- Friday 7:00 AM – 8:00 PM
- Saturday 7:00 AM – 7:00 PM
- Sunday 9:00 AM – 5:00 PM
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10 Reviews
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02 November 2017
One of the worst experiences I have ever had in my life. They did a terrible job explaining procedures and expectations during the rental process in regards to damage to their vehicle. I damaged the passenger side mirror while I was backing up, and I contacted my insurance company, who informed me I was covered through my rental insurance and that I needed to get the damage estimate from U-Haul, so they could get the process started and pay them. U-Haul refused to deal with my insurance company, they refused to give me an invoice or an estimate of damages, and they expected me to pay site unseen double the amount the Dodge dealership quoted me for the repair. $800 to replace a side mirror. $800… And if I didn’t pay they were going to take legal action/contact debt collectors. And then they slid in the “if you pay it now, and quick settle, will give you a 20% discount on the damages”. I swear AJ the store manager said something about small claims court, but he keeps trying to walk that back. The store manager AJ At one point argued with me on the phone, yelled at me, and then hung up on me. Again, he absolutely refused to give me the invoice for the estimate for the repairs and the damages. All I was trying to do was pay for the damages, but the way Uhaul handles this is criminal. They decide how much the parts and labor are, which are grossly inflated. I guess I should have realized that when I saw them selling empty boxes for $5 each. I have filed a complaint with the Better Business Bureau, and I am waiting for someone from their corporate office to contact me. I honestly feel the best way to describe U-Haul is predatory lending. If you have to rent something from them, even if you have the best insurance in the world, you have to buy their insurance or else they will double charge you the same way that a predatory lender does. Stay away from U-Haul!!!!
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16 September 2017
Turned in paperwork correctly under the mileage we paid for received email to have us pay..needless to say never get a uhual from Dayton location.
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26 July 2017
Real nice young lady filled my propane tank. Everyone seemed really nice. One of the cheaper places to get your propane tank refilled. Was very happy with the service.
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29 June 2017
Always stocked, helpful and clean. Every employee knows the products and services uhaul has to offer and they go above and beyond to help. The storage areas are very clean, well kept and they even have restroom available. In the storage buildings they even have areas where you can place things you no longer want but that are still good for others to help themselves too.
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26 June 2017
Absolutely ridiculous! When you call the number you get automatically transferred to the customer care call center. Not very cool when you have to actually speak to someone on location. So now I wait for a call back..ha!
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21 June 2017
The Manager Rachael Was Amazing At Helping Me. She Communicated With Me The Whole Time That My Belongings Were In Their Facility.
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19 June 2017
Very friendly and helpful staff. Convenient locatio
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14 June 2017
I worked as storage manager. And although I had to do everyone else job. Their pricing was better than competition
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04 November 2016
I walked in, and was able to walk up to the desk, no line. The guy at the counter was friendly, and did a very good job at explaining the process, expectations of renting their equipment. I left with confidence, feeling that I had made a good choice renting from Uhaul. Another employee went to fetch the truck and parked it outside running in front so when I was done at the counter, I could just walk out, hop in, and take off - which I appreciated.
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13 September 2016
Made s reservation by phone for a 15ft van. Customer service didn't explain the driver had to have the credit card on them. They will only rent to individuals with credit cards, military id, passport, or green card. The associate told my friend if she was on welfare or some other disability they would give her a a credit card and that would work. What's a normal working person supposed to do? A normal honest working person with no credit card is a risk to their trucks, but a person with only a green card is not? They even suggested she get on welfare. They made me and my landlord feel worthless. Do not rent from these people!
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