This place is a TRAIN WRECK. Amazing that it exists. Terrible customer service, long wait times, rude employees. Can't get anything accomplished. Still trying to get a refund for an approved claim (the claim took 7 months to get approved and Ive been waiting for my refund for 3 months). I've probably had to call 20 times at least to get things fixed that were billed incorrectly, etc. Always told the wrong thing. None of the employees seem to know what is going on. Never waited on hold less than 30 minutes, and have spent 3 hours on the phone more than once. Numerous providers listed on their provider page are not actual providers leading to "out of network" charges. Whole place is seriously a disaster. The worst encounter Ive ever had with an insurance provider, which is saying something.
The ineptitude of this company has been astounding and cost me time and money. Avoid caresource at all costs. P.S. notice how many of the 5 star ratings were written by employees
Awful customer service, they give me contradictory information every time I call. All of my medical providers also have said that they're terrible to work with.
Where I’m currently working, really good peoples to work with 😘
CareSource's credentialing department is almost nonexistent when it comes to communication. Their customer service has also been hit or miss. Just this past week a customer service representative was very rude and actually hung up on me. Maybe response is better in Ohio, but I don't recommend credentialing with them until they can streamline communication better.
Terrible service they will make u late for all your appointments. Considering that I need to get to doctor appointments that I depend on its highly important. Then when u call to ask where they are they will have every excuse you can imagine. Worst service ever rude,not on time ever,unreliable,disrespectful, not good traits for a business in the service industry.
I wish if I could give them 0 stars. worst company ever. Their website never works.
I applied to a position here which I was completely over qualified for. Had a phone interview with Angel Hester, complete waste of time and negative energy. She was very rude, curt and seemed upset that she even had to interview me from the first few words that came out of her mouth. Her tone was unwelcoming as if she was apathetic about doing her own job. She asked me the same question in multiple ways and somewhat offended me. I am a very polished educated professional and I have a wealth of experience. I have no interest in a company that would put someone like this on the frontline to demoralize people that may not "sound" like the race that they were looking for. Her attitude is repugnant and you should probably consider putting an ad in on indeed for a new talent acquisition specialist as well as a senior admin.
Caresource medicare is very very good more than other I like it this is so good Medicaid
Great company. Very easy to deal with and staff very knowledgeable. Recommend.
Bad Bad Customer Service. I finally got a hold of a young lady named Mercedes W. who was helpful and polite. She didn't conveniently "disconnect" my call when I asked to speak to a Manager.
Member focused. Great place to work.
The only medical insurance that is taken for granet. You can go pretty much anywhere with it.listen to me when i say thisIT IS NOT CUSTOMER SERVICES FAULT THAT U DON'T GET THE INSURANCE.ITS THE GOVERNMENTS FAULT. DONT GO DISRESPECTING SOMEONE YOU NO NOTHING ABOUT. THEN MAYBE THEY MIGHT HELP YOU OUT. CUSTOMER SERVICE IS NOT WHO DECIDES IF YOU GET IT OR NOT.SOMEONE HIGHER UP DECIDES SO DONT BE RUDE.