Renting with U-Haul is a hassle. Doesn't matter if you plan a week, two days, a day before or the day off they never have the right trailer available and it's always located in their Bridgeport location. Bridgeport isn't convenient or local to the Greater Danbury area. Absolutely ridiculous. They're supposed to contact you within an hour not 45 min before pickup it's over an hour away. Highly unprofessional and not very business savvy
Great experiencewill use them again
Nice friendly people overall. Rented a trailer this time and U-Haul beats everybody in price.
Friendly and knowledgeable staff. Very helpful offered suggestions.
Got a hitch and electric brake controller installed. Had a wiring issues but returned a couple of days later and it was resolved.
Staff was super helpful and nice all throughout the time we were there!
I was looking for a very specific size box on their website but none of their locations had it. I hadn't been able to find one like at staples, walmart, etc, nor did the usps have one that wasn't exorbitant shipping flat rate. Chelsea went out to the recycling box area and poked through them and found me one that was almost exactly the size I needed. I really appreciated that she went to that extra trouble for me. That's customer service!
Clean truck, good prices, nice staff, always ready. What more to say. Perfect
The staff is really nice and always super accommodating. They have always done a really good job hooking up my trailer safely, too.
I was surprised to read some the negative reviews on here honestly. They're always super busy and still I have gotten great service. However, since they're always busy maybe some people had negative experiences. But, I recommend!