U-Haul Moving & Storage at Skyland Blvd

Location :

• Anynomous

  21 February 2018

  They told me they were giving me a 400 mile allowance and would receive my deposit back for a move from Mississippi picking up an rv trailer. They ended up charging 186 extra and demanded I return it before noon the next day despite previously telling me not to worry about it.

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• Anynomous

  24 November 2017

  I've used this place for many years...good folks & you can rent a U-Haul! LOL 👍

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• Anynomous

  04 November 2017

  I had the most 2 pleasant workers to wait on me this morning that I had to do a review. Thank you so much Taj and Ray for being so professional and Courteous to me as a walk in customer and I will be doing business here again. I truly Thank you both and your kindness is appreciated!!!!

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• Anynomous

  22 August 2017

  I posted two stars only because of positive experiences with other U-Haul locations but this one at Tuscaloosa was quite negative. We booked and paid ahead online for a simple hitch (no wiring). Because we were driving an hour to this location, we called the day before and asked how long the installation would take. Having been told only 30 minutes, we took only the one car and planned to wait. When we got there, the order was wrong, the installer not there and were told it would be 3 hours before the installation could be done We cancelled and asked for a refund but were told the charge had not been put on our card (it had and it will take 3-5 business days to be credited back). When I tried to voice my complaint through customer service I got cut off after nearly 20 minutes of telling my story (I think they just hung up because they didn't want to be bothered). Try #2 went better and I was told the manager would call me. It's been 3 business days, no call. We'll find a better option.

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• Anynomous

  13 August 2017

  This location is awful. When I first get there no one offered to help me till they finished an entire conversation about the weekned schedules. Then I asked about a Uhaul and storage, which they proceeded to tell me was unavailable. I said OK because it was a couple weeks before school started. I went online to find another one and guess which location popped up as having one avaliable? Yep this one. Long story short.. the items I reserved online with the truck were not avaliable (thank God for football playing brothers), they were even ruder the second visit, and they tried to charge me a 2nd day on a truck that was returned an hour early because they didn't look for the truck in their lot.

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• Anynomous

  28 July 2017

  Reserved a truck 1 month ahead of time, got there at scheduled pick up time and no truck was available. Said they would call when they had one. 5 hours went by no call. Finally had to go in and get another truck, which I have to return tomorrow. I had a reservation for a truck for 5 days. Now I have to find a place to unload all of my stuff and keep it dry and safe for 5 days because they ruined my reservation. So frustrating, manager was of no help and kept telling me "there's nothing I can do". Will NEVER be using uhaul again. Horrible customer service.

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• Anynomous

  15 July 2017

  Reserved a truck at 11:00 got there and our truck wasnt there and no other ones were available. We left called and asked if we could get a bigger truck which they assured us was in the lot, got there and they said they couldn't find it.

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• Anynomous

  30 June 2017

  They act like they don't care if they wait on you or not.

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• Anynomous

  14 April 2017

  They discovered my bumper was only for stepping up on and it wasn't attached nor strong enough to pull a sm. camper much less one of any size. They helped me with wire the braking system and did a great job and were very friendly and helpful. They helped me find the best rate to go out of state and back. I will be using them again on Easter weekend as well.

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• Anynomous

  18 February 2017

  Typical uhaul. I have always gotten. Good service and always a good truck from uhaul.

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