Tucson Electric Power

Location :

88 E Broadway Blvd, Tucson, AZ 85701, USA
Added by Jopie, at 27 January 2021

Add email
Add business description
Add Social Media
Add Products and Services

• Diane Vanvalkenburg

  24 August 2022

  For a major company they keep having outages! And the outages last for hours or days at a time. They can't manage their grid at all. This is unacceptable. One time when the power went out it was over 108 degrees degrees outside. They don't care that you have to sit in your house with the outside Temps at dangerous levels for hours or days at a time because they sit in an air conditioned building. I guess we need to get used to rolling brown outs. Ridiculous!

  response / report this review
• Rona Evartt

  18 August 2022

  This evening several Unisource employees prepared and served a wonderful meal at Cottonwood’s Old Town Mission. Everyone was greeted with a smile. Thank you

  response / report this review
• Nichole DeNardo

  09 August 2022

  I would love to compliment your customer service team, in the service area. However, I cannot! I have a called couple times to speak to someone about my budget Billing. Only one customer representative has been helpful and respectful. The other two have done nothing but argue about the budget billing. August of 2021, my budget billing was NOT recalculated. I never received any notification of a recalculation, that should be conducted every 6 months. When I called in February of 2022, I spoke to a male, who spoke down to me. Told me that budget billing was not a savings plan, etc. I have been on Budget planning since 2010, I know what the plan detail is. Even though had a good amount of credit on my account. He did not want to recalculate it. I called back and spoke to a female, who was extremely helpful and gave me an idea of my new balance that dropped around $30.00 a montht. Today I spoke to a female, calling about my billing budget to get an idea on how much it would be in September. She was very respectful at first, until I explained why I was calling. I explained to her that my budget billing was not recalculated last year, someone dropped the ball. She then got an attitude and tried to start an argument. If I could switch electric companies, due to your rude customer service. It has gone down the drain since 2019. I understand it is hard to hire good people today, but it is getting old with the rude agents when a customer calls. My money and other customers are what helps your company stay in service, including paying the rude customer service agents. So now if your agents get rude, so will I!

  response / report this review
• JDizzle

  15 July 2022

  Lupe from customer service was AMAZING, knowledgeable and took care of all my concerns!

  response / report this review
• Anthony Summerville

  03 February 2021

  Terrible company that charges you way to much and has a bounce back fee of $ 20 then makes you go on a cash only service for a year! They don't help you when you try to call them and they don't mention important information. .

  response / report this review