This company has gone downhill. I have ordering from them for years, this is my last. It is impossible to get through to customer service. Items come wrong and damaged. What a shame.
I called and the woman who answered the phone was very very rude. I will never buy from here.
I bought chocolate covered peanuts from a fundraiser and they were amazing. Had to look up this company definetly needed to know where to get more.
I am very disappointed and aggravated with this company. I and others made online orders, for Girl Scouts, and after paying the very expensive express shipping fee; 3 weeks later and still don't have it!!!
This is my first review of any company because it was so bad. If I could give this company no stars I would. They charged me 47 dollars in shipping for 6 small cans of nuts (that cost 30 dollars). First they told me that I wouldn't be charged because it was an error, then once I was charged they were back ordered on the nuts and I wouldn't even receive them. They continued to tell me that Customer Service was too busy to take my call and they would call me back. I waited over a week (I called every day and left a message) and no one has called. I decided to cancel my order, but no one could help me with that. They said no one had access to my account. I finally had to call my credit card company and cancel the payment and report this company. Worst customer service I've ever had.
Amazing variety of nuts and a healthy room. There are also sale items.
Products didn't live up to pass fundraisers that I have purchased from.
For the money that I spent on 2 products I'm very disappointed.
Chocolate covered raisins where great
Love there turtles chocolate!!!
Love all their products, it's hard to choose. We get their 25 pound boxes of raw shelled peanuts to feed our birds. So not only do we like their products but our feather friends do too.
The Trophy Nut Company is a hidden treasure! I was so pleased when they expanded their business hours to be open on Saturdays! Prior to that, I would ask my coworker (who lived in Tipp City) to see if she could go there for me. Now that they are open on Saturdays, I have the joys of going there myself and puruse their huge varieties!
I recently placed an order and found it to be back ordered. I called and spoke with Robin. She answered my questions, fixed what I had messed up, found me a different gift, and was the absolute best at customer service. Everything about this company is A 1.