The other members and staff are wonderful in my experience. However, they spent a lot of money revamping the entrance but neglected to provide private showers for male members. The female locker rooms do have private showers, however the male locker rooms do not. Perhaps this was fine in the past, however I have seen a rise in a priority of privacy and I feel this choice greatly hinders the YMCA from becoming a "good" gym. I do go workout and shower often, but this poor decision makes me feel a lot of younger members will go elsewhere. I contacted the spokesperson of they YMCA for Menomonee Falls, and he told me it's something they've considered, but "isn't the entrance really inviting?" I'm sorry, but I feel the YMCA has lost touch of the changing culture, and despite my continuing attendance, and being a member for 30 years, i feel like they are now wasting money and I myself am looking to change gyms.
By the way. I'm agnostoc, and pro LGBTQ, but isn't denying a private shower denying freedom for these individuals? I understand a fresh entrance is appealing, but so is being tolerant to everyone, something the YMCA clearly doesnt care about.
Additionally, I was in the locker room about 1-2 weeks ago. A man collapsed in the showers. A witness (upon seeing it) pushed the emergency button right next to the showers. It took more than 5 minutes and two men to run out of the locker room screaming for help to have 4 women respond to an area where at least 5 naked men were attending to someone. I myself am a nurse, I had just arrived, but was assessing the situation, however I felt it was a very inappropriate response time and by an inappropriate team.
Based on recent visits, and visits in the past back to the early 90s, I would never allow a grade higher than 1 star, and feel even that is generous
Front desk & child care staff were super friendly and helpful.
I love the Tri County Y staff and their newly updated facility! They are absolutely the place for our families.
I go to several different right YMCAs they made me feel unwanted when I attended this one because my membership was initiated from the Milwaukee Ymca. Not the best customer service.
Have been a member for 3 years, and noticed the drop in quality. Half the employees have no desire to help you and just go thru the motion. But when an 75-80 Yr old man had a medical issue and was dragged on an treadmill. Resulting in scrapped knees and elbows. Not one employee came to his aid .This person did not remember what happned. After being summoned by other members the MGN decided to just moniter him. No medical help given or summoned. After 35 combined years in first responder service I was very upset by this. And contacted the district manager to look into why a possible stroke or heart attack victim does not get EMS service. Never heard back from anyone. Then another member thought it was okay to loudly yell F.. and God ..D. repeatedly on another day. I asked him to stop and he began to yell at me. I summoned MGN the same MGN from prior incident. He stated to me were good here as the other member yelled he didn't give a shi.. I had called MGN. I was the problem you see not the crude member. YMCA did stand for Young men Christian assoc. But things have changed. I cancled my membership and with several gyms that are cheaper or offer more amenities to pick from. That are near by the choice is clear.
Ive been going there for the last 10 years of my life, a lot of people complain about how the y has changed since it was taken over by wakusha, I haven't noticed any differences except for the hours. If your just looking for a gym to lift at its meh, but if you use the swimming pool and gymnasiums and classes, its pretty nice.
It's a nice facility and they have plenty of options for all skill levels. However they have ridiculous hours that are constantly changing on the spot. Specifically they close at 5 on a Saturday. Most gyms are open 34 hours, really that's all I would change, and maybe some membership benefits. I already pay quite a bit for the membership and the fact that I have to pay extra then for towel service is kind of dumb. Workouts are great though plenty of machines, a bit old but easy and simple to use. I've made a lot of progress here. Hope they can change some of the things that aren't to great as I am not the only one who thinks this :)
We visit this gym 2-3 times a week. When my husband and I walked in, checked in members were asked to take a free Granola Bar for Membership Appreciation Day 3/15/16. We were checked in and weren't ask to take one however the family behind us were. I didn't think much of it and just thought maybe she forgot to ask us. However when my husband forgot his headphones in the car and with his membership card being in the locker, he had asked the staff if he could go out to our car and come back in. That staff wasn't being very friendly about him asking her. After returning from the car, he got in line to confirm that he had already checked in and saw that the staff again asked everyone else to take a Granola Bar besides an African American Family. He was quite disappointed about how that staff had treated other families different from White families. My husband is not one to complain but it really bothered him. He then mentioned another occasion with the same staff when he came to the gym alone. That particular staff was on the phone and typing. He was trying to be kind and waited patiently for her to be finished. When she was done, she didn't acknowledged his presence and continued to type not checking him in. After 2 minutes of waiting and the arrival of others, she finally checked him in. He again didn't think much of it instead just thought she might have had a bad day. Again my husband is not one to be confrontational or a complainer. But by the time he mentions it to me, it is really bothering him and since it is, we are considering a different gym despite we enjoy working out there.
I visit the Y 3 to 4 times a week. Staff is courteous and professional. Instructors are knowledgeable and provide health info for students. The facility is clean and inviting. Members hang around talking with each other. I love it!