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Added by Jopie, at 07 October 2013
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1 Reviews
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14 October 2013
I scheduled and paid for a honeymoon that is forthcoming with the Travel Store. The first person I worked with was Bonnie and Bonnie was wonderful. For whatever reasons she has not been able to field any requests for assistance or help and we have been working with Amy, who I think is the owner/operator of the Travel Store. Amy sent me an e-mail which was my receipt for the down payment for the cruise. On the day that the balance was due, Amy called me and I paid off the rest of the cruise. This is the only time the Travel Store has tried to contact me. I later inquired as to flights from Syracuse to NYC (fr the cruise) and transfers from the airport to the port of departure. Amy did get back to me and I called in and paid Margaret for the other travel of this trip. I was e-mailed a receipt, again. I have e-mailed Amy and requested a packet for my trip. She indicates that I already received my packet - though she was never present in the store and I have never met her and none of employees have given us anything other than "receipts." I have come to find out that Norwegian has wanted additional pedigree information about myself and wife. I also was not inclined to know about making reservations for dinner and excursions and events on the boat. I called Amy this past Saturday and she asked if she could call me back because she was on the other line. I went to the Travel Store about an hour later and the Store appeared closed for the day. Amy has been avoiding me. If I wanted this treatment or lack of responsibility for customers, I would have used Orbitz or Expedia, etc. I will never use or recommend the Travel Store to anyone and I will be posting reviews on as many places I can so no one else comes to expect any HELP on their trip. It is my guess that this place is mostly in existence for the employees to get good deals on trips.
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